Xerox DocuPrint 115 Operation Manual - Page 32
Browse online or download pdf Operation Manual for Software Xerox DocuPrint 115. Xerox DocuPrint 115 34 pages. Tape client job submission guide enterprise printing system
Also for Xerox DocuPrint 115: Operation Manual (38 pages), Specifications (2 pages), Reference Manual (2 pages), Planning Manual (20 pages), Quick Reference (2 pages), Supplementary Manual (48 pages)
Print Page
Problem solving
4- 2
•
Name of your printer, for example, DocuPrint 2000 Series180
EPS
•
Serial number of your printing system (a 9-digit alphanumeric
code located on the frame inside the printer, behind the narrow
door to the far left, on the front of the printer)
•
Problems you are experiencing
•
Whether the problem is an EPS or NPS/IPS problem
Additional information you may wish to note prior to calling
includes:
•
An explanation of how output differs from what was expected
•
An assessment of whether the symptoms follow a pattern or
occur randomly
Also note any special conditions that may be related to the
problem, such as:
•
New applications
•
Changes made to the software
•
Recent service performed
•
Previous conditions under which the application has printed
properly
Give this information to a customer service representative, who
will discuss the situation and give you an estimated time of arrival,
or assist you over the phone to resolve the problem.
NPS/IPS Extension Operations Guide