Blackberry 1S40555 Troubleshooting Manual - Page 2

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date.

• If you use your device for business, your organization might prevent connections to certain

wireless access points. For more information, you need to contact your administrator.

• If you still can't connect to WI-FI, you can contact your Internet service provider for help.

I can't pair my device with a Bluetooth enabled device

• Please make sure to turn on the Bluetooth function if you want to connect to another device

through Bluetooth

• To scan again for the nearby Bluetooth enabled devices. Go to tap > Refresh on the Bluetooth

screen.

• If your Bluetooth enabled device requires a passkey and you don't know what it is, try 0000 or

1234, or check the documentation which came with your Bluetooth enabled device.

• If Bluetooth enabled device uses a battery, connect your device to a power source and then try

again. If the battery power level is too low, your device might be unable to pair with another

device.

• Check that your device is compatible with the Bluetooth enabled device. For more information,

see the documentation that came with the Bluetooth enabled device.

• If your mobile hotspot mode is turned on, verify that the device that you want to connect to by

using the Hands-Free, Serial Port, or Personal Area Network profile.

Please make sure your system is up to date. You can check it through the application Updates. If

you are still having the issue, please leave a message through Contact Us. We will come back to

you for further support within 24 hours.

I keep losing the connection with my Bluetooth enabled car kit

• Check if your car kit is using the latest software version. For more information about your car

kit's software version, see the documentation that came with your car kit.

• Move your device to another location in your vehicle or turn your device to face another

direction. The location of your device's antenna in relation to your car kit's Bluetooth antenna

may affect the Bluetooth connection.

Please make sure your system is up to date. You can check it through the application Updates. If

you are still having the issue, please leave a message through Contact Us . We will come back to

you for further support within 24 hours.

I can't use Internet tethering

• Check if your device is connected to the mobile network.

• Check if data services are turned on. In order to view additional Settings, swipe down from the

top of the screen once by using two fingers, or twice using one finger > Data usage.

• Check if your wireless service plan is set up to use Internet tethering.

• If your wireless service plan supports Internet tethering while roaming, check that data roaming

is turned on. In order to view additional Settings, swipe down from the top of the screen once by

using two fingers, or twice using one finger. Tap > More > Cellular networks.

Confirm the Data services while roaming setting is set to Prompt or On option.