Problem
Dark Lines/Smudges or Streaks
All Colors
Black and/or colored areas appear on the page
in all colors and/or in non-print areas.
Repeating Defects
Marks or voids recur uniformly in only one color.
Marks of any color or voids recur uniformly in all colors
and/or in non-printed areas.
Image Offset
Toner appears to have been pulled off the page
and placed about 143 mm across the page from
where it should be.
Page 2 of 3
Solution
1.
From the printer's front panel
Print
Quality?, then select
OK.
2.
Ensure the paper you are using is the correct type for the
printer and is properly loaded.
3.
Ensure the paper loaded in the tray matches the paper type
selected on the printer's front panel and in the computer's
printer driver.
4.
Open the top cover and make sure the orange fuser restraint
pin is removed and the green lever on the back side of the
fuser is in the locked position.
5.
From the printer's front panel
Print
Quality?, then select
OK. Five cleaning pages will run through the printer.
6.
If the problem continues, replace the Imaging Unit in the
color of the smudges.
1.
Replace the corresponding Imaging Unit if defects
occur every:
44 mm (1.73 in.)
50 mm (1.97 in.)
94 mm (3.70 in.)
2.
Replace the Transfer Belt if defects occur every:
58 mm (2.29 in.)
3.
If the defect occurs every:
143 mm (5.62 in.)
a.
From the printer's front panel
Improve Print
Quality?, then select
Smears
and press OK.
b.
If the problem continues, replace the Fuser.
1.
From the printer's front panel
Print
Quality?, then select
press OK.
2.
Ensure the paper you are using is the correct type for the
printer and is correctly loaded in tray.
3.
If the problem persists:
a.
From the printer's front panel
select
Tray Setup Menu
tray you are printing from (i.e., MPT, Tray 1, etc).
b.
Select
Set Paper Type
c.
Use the Back button to return to the
Menu
and select
d.
Scroll to a lighter paper type and press OK.
Support Menu
select
Print Paper Tips Page
Support Menu
select
Remove Print Smears
Support Menu
Remove Print
Support Menu
select
Print Paper Tips Page
Printer Setup Menu
and press OK. Select the
and then select Special.
Tray Setup
Special Paper Setup
Menu.
Improve
and press
Improve
and press
select
Improve
and
Print Page