Xerox Workcentre 265 Evaluator Manual - Page 23

Browse online or download pdf Evaluator Manual for Software Xerox Workcentre 265. Xerox Workcentre 265 27 pages. Xerox multifunction printers specification
Also for Xerox Workcentre 265: Reference Manual (27 pages), Supplementary Manual (20 pages), Install Manual (2 pages), Specification (21 pages), Quick Manual (21 pages)

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SECTION 3:

Xerox Support and Information Sources

The Front Panel

"HELP" and "ACCESS" buttons on the control panel with detailed descriptions

and pictures that offer tools and information pages to help with machine set-up,

feature selection/defaults, solve operational problems, media feed and supply issues.

Customer Documentation

• User manuals/CD: MFP User Guide, Fax User Guide, Print Drivers and CentreWare

• Internet Services – System set-up and administrative software

• Installation Kit CD: Administrator and User CD, troubleshooting and support information

By Phone

Help line toll-free number:

On the Web

On-line support:

• Product, supplies and support information

• Download drivers

• On-line documentation

• Support and service information including the same troubleshooting knowledge

base used by Xerox Customer Service

• Support Staff to provide the latest technical information on application issues,

errors, print-quality issues and troubleshooting

Customer Problem Resolution

Xerox employs a four-tier problem resolution system. Each customer call is addressed at the

lowest level and escalates if resolution does not occur. Experienced engineers intervene at the

second level. Xerox has extensive labs and customer environment simulation capabilities to

address problems when they occur.

E VA L U AT O R G U I D E

1-800-ASK-XEROX

www.xerox.com/office

(1-800-275-9376)