Xerox Legacy 4112 Quick Start Manual - Page 20

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Using basic features

Exercise 5: How to call for service

Refer to the User Interface when you have a problem with the machine. A status code and

suggested solutions may be displayed on the screen. Follow all steps in the suggested solutions

until the problem is corrected. If the problem persists, call for assistance.

Before calling Xerox for assistance, gather the following information:

1. A complete description of the problem.

If copy quality is a problem, have a sample available to help you describe the defect.

2. Any Fault Codes that are displayed on the User Interface.

3. The machine serial number.

Press Machine Status and locate the serial number on the Machine Information tab.

In the US, call 1-800-275-9376 extension 871.

In Canada, call 1-800-939-3769.

In Europe, go to www.xerox.com and select the Contact Us link to locate a telephone number

for your country.

Note

If possible, call from a phone that is near the 4112/4127.

2-12

Xerox 4112/4127 EPS

Quick Start Guide