Xerox Phaser 6100DN User Manual - Page 24

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How are problems identified and reported?

Capture & Transfer

To capture and transfer data to Xerox in a single step

1. Select [Problem Reporting: Capture & Transfer]. Once the

Capture & Transfer window opens, you are informed that the

DFE must not be ripping or printing while a Data Capture is in

progress.

NOTE: Required information fields are designated with an asterisk

2. Select a Data Type option:

•

Machine

•

Job

•

Machine & Job

If you select Machine or Machine & Job, the following Machine

capture options are available by expanding the Advanced

Machine Data Types menu:

•

Capture DFE Data Only

•

Capture IOT Data Only

•

Capture DFE & IOT Data

NOTE: The Advanced Machine Data Type menu is grayed out

if Job is the Data Type option selected.

3. If the Data Type option you select is Job or Machine & Job,

you can select a Job Type and a Job ID from the drop-lists.

These menus are unavailable if you select Machine as the

Data Type.

4. Enter a Call Log ID number. This field is blank by default.

NOTE: The Call Log ID facilitates transmission tracking. This

information is provided by Xerox Support.

5. Enter a Fault Code. The Fault Code is the status or error

message number provided by the FreeFlow Print Server

interface. This field is optional and is blank by default.

6. Type in a description of the current issue that requires data

capture. The information you enter allows Xerox to better

understand the issue. This field is required and the capture

process will not proceed until a problem description is entered.

7. Click the [Start Capture & Transfer] button.

The dialog refreshes and shows the status of the capture

process. The status bar indicates the following states:

•

Preparing Data

•

Capturing DFE Data (if applicable)

User Guide