Blackberry CHALK PUSHCAST PLAYER User Manual - Page 22

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Troubleshooting

An exclamation mark appears beside content and I cannot open the content

Possible cause

There is not enough BlackBerry® device

memory available to store the video.

You connected your device to a

computer and the content is on the

media card.

You removed the media card from your

device.

The Chalk™ Pushcast™ Software

removed the content from your device

because it required space to store new

content.

You were not in a wireless coverage area

so the Chalk Pushcast Software could

not send the content to the Chalk™

Pushcast™ Player.

An administrator configured an IT policy

that prevents you from downloading the

content.

I cannot download content

Possible solution

Try to download the content again. If you receive an error again, contact an administrator.

On the Chalk™ Pushcast™ Player menu, click Diagnose and perform one of the following actions:

•

To try to download the content again, click Retry.

Possible solution

Delete files from your device.

You cannot view content that is on your media card while your device is connected

to a computer.

Disconnect your device from the computer or open the Chalk™ Pushcast™ Console

on the computer to view the content on the My Content screen.

Insert the media card into your device to view the content.

On your device, click the content to download the content again, or contact the

author that sent the content and ask the author to send you the content again.

Try to download the content again when you are in a wireless coverage area.

Contact an administrator for more information.

Troubleshooting