Blackberry INTERNET SERVICE User Manual - Page 16

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User Guide

I cannot add an email address to the BlackBerry Internet Service

You must use a browser on your computer to add some types of email addresses to your BlackBerry® Internet Service account. If you access

your BlackBerry Internet Service account automatically each time you open the email setup application or visit the BlackBerry Internet

Service web site, you must create a user name and password for your BlackBerry Internet Service account to log in to the BlackBerry

Internet Service web site using a browser on your computer.

The BlackBerry Internet Service supports most common email accounts and access options. However, there may be some situations that

can prevent you from setting up your email account with the BlackBerry Internet Service.

Perform the following actions:

• Verify that you have provided the correct information for your email account.

• Verify whether your email service provider only allows you to access your email account using a browser on a computer, which

might prevent you from adding your email address.

• Verify whether your email service provider requires you to subscribe to a premium email account to set up your email account with

the BlackBerry Internet Service.

• Verify whether your email service provider requires you to turn on client access (for example, POP) to set up your email account

with the BlackBerry Internet Service.

Note: For more information, contact your email service provider.