Blackberry MEDIA SYNC User Manual - Page 11

Browse online or download pdf User Manual for Software Blackberry MEDIA SYNC. Blackberry MEDIA SYNC 15 pages. Version: 3.0.0
Also for Blackberry MEDIA SYNC: User Manual (11 pages), Release Note (9 pages)

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User Guide

Troubleshooting

Some songs did not synchronize to my device

Try performing the following actions:
•
Verify that your media card or on-board device memory has enough available memory to store your songs.
•
Verify that your songs do not contain digital rights management (DRM) technologies.
•
Verify that your songs are in a supported format.
•
Verify that mass storage mode is turned on.
Related topics
Synchronize your music from your computer to your device, 5

My device does not recognize my media card

Try performing the following actions:
• Verify that your media card is inserted in your BlackBerry® device correctly. For more information about inserting a media card into
your device, see the printed documentation that came with your device.
• In your media card options, if there is a message to format your media card, disconnect your device from your computer. Turn off mass
storage mode or MTP. Format the media card. Turn on mass storage mode or MTP.

Exceeded memory limit

This message appears when there is not enough memory on your media card or on-board device memory for your music that you selected to
synchronize.
Try performing the following actions:
•
Consider using a higher capacity media card.
•
Select fewer playlists to synchronize.
•
Transfer media files that you have stored on your on-board device memory to a media card.
•
On your computer, in the Options section of BlackBerry® Media Sync, decrease the amount of memory that is kept free for files other than
your music files.

I cannot import album art

You cannot import iTunes album art if iTunes is busy, or if you are creating playlists, updating podcasts, or accessing the iTunes Store.
Troubleshooting
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