Blackberry Professional Software Getting Started Manual - Page 41

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Getting Started Guide

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In the Database Information section, type the name of the existing database.

•

In the Database authentication section, select the authentication type for your existing database. If you are installing

a new database, select Windows (trusted) authentication.

I am experiencing an issue after I install the BlackBerry Professional

Software on the Windows Small Business Server

Possible cause

After you install the BlackBerry® Professional Software on the Windows® Small Business Server, the BlackBerry Controller

might not be able to start the BlackBerry Messaging Agent.

As a result, you might experience any of the following issues:

•

You cannot activate user accounts.

•

A "Pending delete" message appears when you try to add a user account.

•

The BlackBerry Professional Software appears to be unavailable for processes that directly use the BlackBerry Messaging

Agent.

•

The BlackBerry Messaging Agent does not create log files.

Possible solution

For more information about possible causes and solutions for these issues, visit

KB04646.

Microsoft Outlook Web Access no longer works after I install the

BlackBerry Professional Software

Possible cause

In a Microsoft® Exchange 2007 environment, Microsoft® Outlook® Web Access requires Microsoft .NET Framework version

2.0. The setup application for the BlackBerry® Professional Software automatically installs Microsoft® .NET Framework

version 1.1, which can overwrite an existing installation of Microsoft .NET Framework version 2.0.

As a result, users might receive a "Service Unavailable" message when they try to use Microsoft Outlook Web Access 2007.

Possible solution

Restore Microsoft .NET Framework version 2.0. For more information, visit

KB15040.

I am experiencing an issue after I install the BlackBerry Professional Software on the Windows Small Business

www.blackberry.com/support

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