DirecTV Digital Satellite Recorder Troubleshooting Manual - Page 18
Browse online or download pdf Troubleshooting Manual for Satellite TV System DirecTV Digital Satellite Recorder. DirecTV Digital Satellite Recorder 19 pages.
Print PageHow long does the regular call to DIRECTV take?
It is typically a short call, less than three minutes. When the software is being updated, it may take
longer, but this happens rarely (a few times a year).
My recorder is not making the regular call to DIRECTV.
Ø If you use a wireless phone, retry the call using a phone which is connected to a standard
wall jack. Verify that your phone line is working by connecting a phone to the phone cord
and checking for a dial tone. Make sure the phone cord is connected to the recorder and
the wall jack.
Ø Try another local dial-in number from the Phone Dialing Options screen. To get to Phone
Dialing Options, from DIRECTV Central, select " Messages & Setup," then " Recorder &
Phone Setup," then " Phone Connection," then " Change Dialing Options."
Ø You may need to change your Phone Dialing Options from the default. After making
changes, make a test call. (Choose Make Test Call from the Phone Connection screen.) If
the test call succeeds, choose " Make Daily Call Now."
Ø If you have voice mail or use another non-standard dial tone, go to " Messages & Setup,"
then " Recorder & Phone Setup," then " Phone Connection," then " Change Dialing Options."
Turn off " Dial Tone Detection."
Ø If you have call waiting, go to " Messages & Setup," then " Recorder & Phone Setup," then
" Phone Connection," then " Change Dialing Options." Disable call waiting by entering the
correct prefix in Call Waiting Prefix (usually *70,).
Ø If you dial a prefix for outside lines, go to " Messages & Setup," then " Recorder & Phone
Setup," then " Phone Connection," then " Change Dialing Options." Set a Dial Prefix— for
example, " 9," (nine, followed by a comma for a pause).
Ø Your phone line may have low voltage. Try setting Phone avail. detection to Off under
Dialing Options. If you have a caller ID box, try removing it from the line since some
models interfere with the recorder modem's ability to make a call.
Ø If you have a cordless telephone, fax machine, or computer modem connected to the
same line, go to " Messages & Setup," then " Recorder & Phone Setup," then " Phone
Connection," then " Change Dialing Options." Turn off " Phone avail. detection."
Ø You might have too much line noise to make a connection. The recorder ships with a 25
foot phone cord. Try a shorter cord, or buy a line noise filter at your local electronics store.
Do I need to keep the phone connected all the time?
The recorder should be plugged in to a land-based phone line at all times to receive the
DIRECTV ® Video Recording service and DIRECTV ® sports packages, and to communicate the
purchase of pay per view events.
Page 18