Lenovo 10035 Safety And Warranty Manual - Page 32

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3. Courier or Depot Service

Under Courier or Depot Service, your product will be repaired or exchanged at a

designated service center, with shipping arranged by your Service Provider. You are

responsible for disconnecting the product. A shipping container will be provided

to you for you to return your product to a designated service center. A courier will

pick up your product and deliver it to the designated service center. Following its

repair or exchange, the service center will arrange the return delivery of the product

to you.

4. Customer Carry-In or Mail-In Service

Under Customer Carry-In or Mail-In Service, your product will be repaired or

exchanged at a designated service center, with delivery or shipping arranged by

you. You are responsible to deliver or mail, as your Service Provider specifies,

(prepaid by you unless specified otherwise) the product, suitably packaged to a

designated location. After the product has been repaired or exchanged, it will be

made available for your collection. Failure to collect the product may result in your

Service Provider disposing of the product as it sees fit. For Mail-in Service, the

product will be returned to you at Lenovo's expense, unless your Service Provider

specifies otherwise.

5. Product Exchange Service

Under Product Exchange Service, Lenovo will ship a replacement product to your

location. You are responsible for its installation and verification of its operation. The

replacement product becomes your property in exchange for the failed product,

which becomes the property of Lenovo. You must pack the failed product in the

shipping carton used to ship the replacement product and return it to Lenovo.

Transportation charges, both ways, are paid by Lenovo. Failure to use the carton

in which the replacement product was received may result in your responsibility

for damage to the failed product during shipment. You may be charged for the

replacement product if Lenovo does not receive the failed product within thirty (30)

days of your receipt of the replacement product.

Safety and warranty guide