Lenovo Thinkpad edge 13 Supplementary Manual - Page 18

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v Lenovo hardware repair - If the problem is determined to be caused by

Lenovo hardware under warranty, trained service personnel are available to

provide the applicable level of service.

v Engineering change management - Occasionally, there might be changes

that are required after a product has been sold. Lenovo or your reseller, if

authorized by Lenovo, will make selected Engineering Changes (ECs)

available that apply to your hardware.

The following items are not covered:

v Replacement or use of parts not manufactured for or by Lenovo or

nonwarranted parts

Note: All warranted parts contain a 7-character identification in the format

FRU XXXXXXX

v Identification of software problem sources

v Configuration of BIOS as part of an installation or upgrade

v Changes, modifications, or upgrades to device drivers

v Installation and maintenance of network operating systems (NOS)

v Installation and maintenance of application programs

To determine if your machine is in warranty and when the warranty expires,

go to http://www.lenovo.com/think/support, and click Warranty, then

follow the instructions on the screen.

For the terms and conditions of the Lenovo Limited Warranty that applies to

your Lenovo hardware product, see Chapter 3, "Warranty information" in the

Safety and Warranty Guide.

If possible, be near your computer when you make your call in case the

technical assistance representative needs to help you resolve a computer

problem. Please ensure that you have downloaded the most current drivers

and system updates, run diagnostics, and recorded information before you

call. When calling for technical assistance, please have the following

information available:

v Machine Type and Model

v Serial numbers of your computer, monitor, and other components, or your

proof of purchase

v Description of the problem

v Exact wording of any error messages

v Hardware and software configuration information for your system

The telephone numbers for your Customer Support Center location are

located in the "Worldwide telephone list" on page 7 section of this guide.

Note: Telephone numbers are subject to change without notice. For the latest

list of Customer Support Center telephone numbers and hours of operation,

ThinkPad Edge 13", Edge 14", and Edge 15" Service and Troubleshooting Guide