Lenovo Thinkpad edge 13 Troubleshooting Manual - Page 16

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The following items are not covered:

• Replacement or use of parts not manufactured for or by Lenovo or

nonwarranted parts

Note: All warranted parts contain a 7-character identification in the format

FRU XXXXXXX.

• Identification of software problem sources

• Configuration of BIOS as part of an installation or upgrade

• Changes, modifications, or upgrades to device drivers

• Installation and maintenance of network operating systems (NOS)

• Installation and maintenance of application programs

To determine if your machine is in warranty and when the warranty expires, go to

http://www.lenovo.com/support, and click Warranty, then follow the instructions

on the screen.

For the terms and conditions of the Lenovo Limited Warranty that applies to your

Lenovo hardware product, see Chapter 3, "Warranty information" in the Safety and

Warranty Guide.

If possible, be near your computer when you make your call in case the technical

assistance representative needs to help you resolve a computer problem. Please

ensure that you have downloaded the most current drivers and system updates,

run diagnostics, and recorded information before you call. When calling for

technical assistance, please have the following information available:

• Machine Type and Model

• Serial numbers of your computer, monitor, and other components, or your

proof of purchase

• Description of the problem

• Exact wording of any error messages

• Hardware and software configuration information for your system

The telephone numbers for your Customer Support Center location are located in

the "Worldwide telephone list" on page 5 section of this guide.

Note: Telephone numbers are subject to change without notice. For the latest

list of Customer Support Center telephone numbers and hours of operation, visit

the Support Web site at http://www.lenovo.com/support/phone. If the number

for your country or region is not listed, contact your Lenovo reseller or Lenovo

marketing representative.

Getting help around the world

If you travel with your computer or relocate it to a country where your ThinkPad

machine type is sold, your computer might be eligible for International Warranty

Service and Troubleshooting Guide