Lenovo ThinkAgile MX3321-H User Manual - Page 24

Browse online or download pdf User Manual for Server Lenovo ThinkAgile MX3321-H. Lenovo ThinkAgile MX3321-H 34 pages.

Print Page

messages and error codes. If you suspect a software problem, see the documentation for the operating

system or program.

Gathering information needed to call Support

If you believe that you require warranty service for your Lenovo product, the service technicians will be able

to assist you more efficiently if you prepare before you call. You can also see

datacentersupport.lenovo.com/warrantylookup

Gather the following information to provide to the service technician. This data will help the service

technician quickly provide a solution to your problem and ensure that you receive the level of service for

which you might have contracted.

• Hardware and Software Maintenance agreement contract numbers, if applicable

• Machine type number (Lenovo 4-digit machine identifier)

• Model number

• Serial number

• Current system UEFI and firmware levels

• Other pertinent information such as error messages and logs

As an alternative to calling Lenovo Support, you can go to

to submit an Electronic Service Request. Submitting an Electronic Service Request will start the

Home.action

process of determining a solution to your problem by making the pertinent information available to the

service technicians. The Lenovo service technicians can start working on your solution as soon as you have

completed and submitted an Electronic Service Request.

Collecting service data

To clearly identify the root cause of a server issue or at the request of Lenovo Support, you might need

collect service data that can be used for further analysis. Service data includes information such as event

logs and hardware inventory.

Service data can be collected through the following tools:

• Lenovo XClarity Provisioning Manager

Use the Collect Service Data function of Lenovo XClarity Provisioning Manager to collect system service

data. You can collect existing system log data or run a new diagnostic to collect new data.

• Lenovo XClarity Controller

You can use the Lenovo XClarity Controller web interface or the CLI to collect service data for the server.

The file can be saved and sent to Lenovo Support.

– For more information about using the web interface to collect service data, see

sysmgt.lenovofiles.com/help/topic/com.lenovo.systems.management.xcc.doc/NN1ia_c_

servicesandsupport.html

– For more information about using the CLI to collect service data, see

topic/com.lenovo.systems.management.xcc.doc/nn1ia_r_ffdccommand.html

• Lenovo XClarity Administrator

Lenovo XClarity Administrator can be set up to collect and send diagnostic files automatically to Lenovo

Support when certain serviceable events occur in Lenovo XClarity Administrator and the managed

endpoints. You can choose to send diagnostic files to Lenovo Support using Call Home or to another

service provider using SFTP. You can also manually collect diagnostic files, open a problem record, and

send diagnostic files to the Lenovo Support Center.

ThinkAgile MX Certified Node 1UThinkAgile MX3321-H, MX3321-FUser Guide

for more information about your product warranty.

http://

https://www-947.ibm.com/support/servicerequest/

http://sysmgt.lenovofiles.com/help/

http://