3Com OfficeConnect 3CR100A97 Quick Start Manual - Page 14

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3Com Corporation Limited Warranty

The duration of the warranty for the OfﬁceConnect Gateway is Lifetime.

Hardware

3Com warrants the OfﬁceConnect Gateway to be free from defects in workmanship and materials,

under normal use and service, for lifetime from the date of purchase from 3Com or its authorized

reseller.

If a product does not operate as warranted above during the applicable warranty period, 3Com shall, at

its option and expense, repair the defective product or part, deliver to Customer an equivalent product

or part to replace the defective item, or refund to Customer the purchase price paid for the defective

product. All products that are replaced will become the property of 3Com. Replacement products may

be new or reconditioned. Any replaced or repaired product or part has a ninety (90) day warranty or

the remainder of the initial warranty period, whichever is longer.

Software

3Com warrants that the software programs licensed from it will perform in substantial conformance to

the program speciﬁcations therefor for a period of ninety (90) days from the date of purchase from

3Com or its authorized reseller. 3Com warrants the media containing software against failure during

the warranty period. No updates are provided. 3Com's sole obligation with respect to this express war-

ranty shall be (at 3Com's discretion) to refund the purchase price paid by Customer for any defective

software products, or to replace any defective media with software which substantially conforms to

applicable 3Com published speciﬁcations. Customer assumes responsibility for the selection of the

appropriate applications program and associated reference materials. 3Com makes no warranty or rep-

resentation that its software products will meet Customer's requirements or work in combination with

any hardware or applications software products provided by third parties, that the operation of the

software products will be uninterrupted or error free, or that all defects in the software products will

be corrected. For any third party products listed in the 3Com software product documentation or spec-

iﬁcations as being compatible, 3Com will make reasonable efforts to provide compatibility, except

where the non-compatibility is caused by a "bug" or defect in the third party's product.

Obtaining Warranty Service

Customer must contact 3Com's Corporate Service Center or an Authorized 3Com Service Center within

the applicable warranty period to obtain warranty service authorization. Dated proof of purchase may

be required. Products returned to 3Com's Corporate Service Center must be pre-authorized by 3Com

with a Return Material Authorization (RMA) number marked on the outside of the package, and sent

prepaid and packaged appropriately for safe shipment, and it is recommended that they be insured.

The repaired or replaced item will be shipped to Customer, at 3Com's expense, not later than thirty

(30) days after receipt of the defective product by 3Com.

Dead- or Defective-on-Arrival.

In the event a product completely fails to function or exhibits a

defect in materials or workmanship within the ﬁrst forty-eight (48) hours of installation but no later

than thirty (30) days after the date of purchase, and this is veriﬁed by 3Com, it will be considered

dead- or defective-on-arrival (DOA) and a replacement shall be provided by advance replacement. The

replacement product will normally be shipped not later than three (3) business days after 3Com's

veriﬁcation of the DOA product, but may be delayed due to export or import procedures. When an

advance replacement is provided and Customer fails to return the defective product to 3Com within

ﬁfteen (15) days after shipment of the replacement, 3Com will charge Customer for the replacement

product, at list price.

3Com shall not be responsible for any software, ﬁrmware, information, or memory data of Customer

contained in, stored on, or integrated with any products returned to 3Com for repair, whether under

warranty or not.

Telephone Support,

with coverage for basic troubleshooting only, will be provided for one year, on a

commercially reasonable efforts basis. Telephone support from 3Com is available from 3Com, only if

Customer purchased this product directly from 3Com, or if Customer's reseller is unable to provide

telephone support. Please refer to the Technical Support section in this Quick Start Guide for telephone

numbers.