Distech Controls Allure ECB-103 Installation Manual - Page 15
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Troubleshooting
Allure EC-Smart-Vue sensor's screen is blank & back light is on for about 30 to 45 seconds – Normal Operation
Firmware upgrade in progress
Allure EC-Smart-Vue sensor's screen is blank & back light is off.
Is the Allure EC-Smart-Vue sensor connected to the controller?
Is power being supplied to the controller?
Is the cable connected to the controller and Allure EC-Smart-Vue
sensor?
Was the patch cable made onsite?
Device not communicating with controller
Is the address correctly set to a unique address?
Is the device too far from controller?
Is there a configuration problem?
Have the subnetwork EOL settings been correctly set?
Controller cannot communicate on the L
Too many Allure EC-Smart-Vue sensors are providing network
access
Allure EC-Smart-Vue sensor's motion detector window indicator is always ON and the Motion output of the associated ComSensor block always reads
NULL in EC- gfx Program
Does the connected controller have Allure EC-Smart-Vue sensor
firmware that supports the motion sensor?
The CO
output of the associated ComSensor block always reads NULL in EC- gfx Program
2
Does the connected controller have Allure EC-Smart-Vue sensor
firmware that supports the CO
The CO
sensor readings are too high, too low, or inconsistent between sensors
2
Immediately after installing the Allure EC-Smart-Vue sensor with
CO
sensors, are the CO
sensor readings incoherent?
2
2
Error Code Interpretation
Clock icon flashing for 15 seconds
After 15 seconds: Flashing error code 1 with Bell icon
Flashing error code 2 with Bell icon
Flashing error code 3 with Bell icon
W
network
ON
ORKS
sensor?
2
Wait for the upgrade to complete. Do not disconnect the sensor from the controller as
the upgrade will restart once it is reconnected.
Verify that the Allure EC-Smart-Vue sensor is connected to the controller and that the
patch cables are plugged into the connectors. Refer to Wall Mounting Installation
Procedure for more information.
There may be no power being supplied from the controller. Check if the controller has
power or if the controller's internal fuses have blown or tripped.
Verify wiring.
Verify that the RJ-45 crimp connectors were installed on the cable correctly.
Each Allure EC-Smart-Vue sensor must be set to a unique address for each
controller. See Setting the Communicating Sensor Subnet ID [pg. 8].
Verify the distance between the device and the controller. See Subnetwork Bus Total
Length [pg. 5].
With EC- gfx Program, check the configuration of the sensor; for example, is it
enabled? Refer to the EC- gfx Program User Guide for more information.
Only the last Allure EC-Smart-Vue sensor must have its EOL termination set to ON.
See Figure 10 and Figure 12. When one or more ECx-400 Series IO Extension
modules are connected to the controller, only the last ECx-400 must have its EOL
termination set to ON. See Figure 13.
Disable the Net to Subnet Port Settings jumpers on all controllers (for jumper location,
see Connector and Jumper Location, Identification and Configuration [pg. 3]). If
communications are re-established, re-enable only a few Allure EC-Smart-Vue
sensors to have network access.
When the Allure EC-Smart-Vue sensor is connected to a controller, its firmware is
loaded from the controller. In this case, the controller has an earlier version of Allure
EC-Smart-Vue sensor firmware that does not support the motion sensor. To upgrade
to the latest Allure EC-Smart-Vue sensor firmware, download the firmware from
SmartInstaller and refer to the firmware upgrade procedure in the EC- gfx Program
User Guide.
When the Allure EC-Smart-Vue sensor is connected to a controller, its firmware is
loaded from the controller. In this case, the controller has an earlier version of Allure
EC-Smart-Vue sensor firmware that does not support the CO
the latest Allure EC-Smart-Vue sensor firmware, download the firmware from
SmartInstaller and refer to the firmware upgrade procedure in the EC- gfx Program
User Guide.
If the CO
sensor readings seem unusual or show inconsistencies between sensors in
2
the same building right after installation, the following reasons should be taken into
consideration:
£
Concentration levels in each space may be different
£
The installer may have unintentionally blown into the sensor while installing it.
£
The sensor may have been dropped or mishandled during shipment causing a
minor shift in the original factory calibration.
Allow up to 14 days of operation (without power interruptions) for the sensor to
calibrate itself according to its new environment.
Cannot
communicate
Wait for the communication link to the controller to be
with controller.
established.
Verify wiring
Verify that all Allure EC-Smart-Vue sensor's Subnet IDs are
unique for this controller. See Setting the Communicating
Sensor Subnet ID [pg. 8].
In EC- gfx Program, resynchronize the code with the controller.
Invalid configuration.
Contact Distech Controls Customer Support.
Allure
EC-Smart-Vue
With EC- gfx Program, check the configuration of the sensor,
sensor is not properly
for example, is the ComSensor block enabled? Refer to the
configured
in
the
EC- gfx Program User Guide for more information.
controller
sensor. To upgrade to
2
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