ESET MOBILE ANTIVIRUS - FOR WINDOWS MOBILE Installation Manual - Page 15

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8. Troubleshooting

This section provides solutions to common questions

about ESET Mobile Antivirus.

8.1

Connection to update server failed

This error message is displayed after an unsuccessful

update attempt if the program is not able to contact the

virus signature update servers.

Try the following:

1. Check your Internet connection

Open your Internet browser to

http://www.eset.com

connected to the Internet

2. Check if the program is using the correct

update server.

To check the server address, tap Menu >

Settings > Misc.; in the Internet server field, you

should see u25 eset.com.

to verify that you are

9. Technical support

For administrative assistance or technical support

related to ESET Mobile Antivirus or any other ESET

security product, our Customer Care specialists are

available to help. To find a solution to your technical

support issue, you can choose from the following

options:

To find answers to the most frequently asked questions,

access the ESET Knowledgebase, here:

http://www.eset.com/support/kb.php

The Knowledgebase contains an abundance of useful

information on resolving the most common and current

issues, with easy‑to‑use drill‑down categories and an

advanced keyword search.

To contact ESET's Customer Care Department use the

support request form available here:

http://www.eset.com/support/contact.php