ESET NOD32 ANTIVIRUS - FOR KERIO Quick Start Manual - Page 14

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A window with contact information,
issue type and its specification
will appear. Filling in the contact
information correctly is crucial for
receiving a swift response to your
query.
In the Subject field, enter a concise
description of the issue or question.
Next, type in as detailed description of
the issue as possible in the Question
or issue description field.
Click
to proceed to the next step.
NEXT
In addition to the issue description, the
program also supports submission of
other important information to ESET
that can help find the source of the
problem. We strongly recommend that
you leave all options selected.
To view the information submitted in
the XML format before submission,
check the Display submitted data
with confirmation checkbox.
Besides submitting system information,
you can also attach any file if relevant
to the issue or question.
Click
to proceed to the next step.
NEXT
After you have filled in all necessary
information, submit the query to
technical support by clicking the
button.
FINISH