ESI ESI-100 Programming Manual - Page 6

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ESI Communications Servers Programming Manual

Shared-office tenanting

• Can be configured to support up to eight tenants.

• CO lines — CO line groups and corresponding access codes can be used to separate each tenant's CO lines if

required. "Pooled" or shared lines can be assigned to a line group to which all stations are allowed access.

CO lines are assigned to tenants for the purpose of following each tenant's day/night mode.

• Stations and departments — Each station and department can be assigned to one tenant.

• Automatic day/night mode — If this is enabled, each tenant will follow day/night mode changes assigned in

its unique table.

• Day/night key — A day/night key may be assigned to select day or night mode manually for each tenant.

• Auto attendant day/night greeting — Each tenant may use a dedicated day/night branch ID

destination. Day/night routing will be controlled either automatically by each individual tenant's day/night

tables or manually by use of a day/night key for each tenant.

• Message-on-hold (MOH) — Each tenant will have a unique customer-recorded MOH source.

• Central answering — Central answering makes it possible for one extension (or department) to answer

incoming calls to different tenants.

• Operator (dial-"0") routing — Unique operator call routing may be assigned to each tenant.

• Hold — For each tenant, a specific MOH can be assigned, based on CO line.

Flexible numbering

Flexible numbering provides the means to assign extension, voice mailbox, and department numbers based on

specific customer requirements. ESI's flexible numbering is separated into three parts:

1. Selection of a starting numbering plan template.

2. Reassignment of ranges of extensions and (if needed) guest mailboxes.

3. Reassignment of individual extensions and (if needed) guest mailboxes and department numbers.

Selectable numbering plans (Function 169)

The selectable numbering plan template is the basis for flexible numbering assignment. When a

numbering template is selected, all extensions, mailboxes, departments, and other system features are

automatically assigned with the numbering plan of that template. Choosing the template that is closest to the

customer's existing configuration greatly simplifies, or even eliminates the need for, number reassignment.

(See "Selectable numbering plan," page D.2.)

Note: Full system capacity can be achieved only through use of a four-digit selectable numbering plan (see

page D.2).

(Continued)

See "System capacities" (page B.1).

See "Function 41: Auto attendant branch programming," pp. H.1–H.6.

A.4

General description

to route to a