CLEMAP Energy Monitor Installation Instructions Manual - Page 9
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FAQ – Frequently asked questions
During installation, the CLEMAP product does not create a WIFI network with the name «clemapXX»:
NOTE: For security reasons, the hotspot is deactivated after 10 minutes without connection. To reactivate it, press
the RESET button for more than 1 second (until the status LED starts flashing rapidly).
If the Edge Device does not find a WLAN network to connect to, it goes into discovery mode and provides its own
WLAN network (called "clemapXX"). It may take up to 3 minutes until "clemapXX" appears among the available
networks.
ATTENTION: If an Ethernet cable is connected to the CLEMAP product, the clemap WLAN hotspot is automatically
deactivated.
The password for clemapXX WIFI network is not accepted:
After entering the clemapXX WIFI network password "sensorsetup", it is not accepted.
The network is set up, try again in 30 seconds.
I can't reach floem.clemap.com through my browser:
Check the network connection. Check that you have selected the correct home WIFI and that you can reach the
Internet (e.g. www.google.com). Try again later.
During the installation (step 2) I cannot reach 192.168.1.100:4000 via my browser:
Check whether you are connected to the "clemapXX" WIFI network or whether the LAN cable is plugged in. Refresh
the webpage http://192.168.1.100:4000 and wait up to 30 seconds. Check again that you are connected to the
"clemapXX" WIFI network or that the LAN cable is plugged in and try to access the webpage
http://192.168.1.100:4000 again. If you still cannot access the webpage, try opening the webpage with another
device, e.g. another mobile phone or computer.
Perform a hard reboot by pressing the RESET button for more than 5 seconds (and less than 10 seconds) and wait 3
minutes.
During the installation (step 2) I cannot find my WIFI in the list of available networks:
Check whether the WIFI reaches the control cabinet in which the CLEMAP product is installed. If the WIFI router is
too far away, install a LAN cable, a power line adapter (e.g. TP-LINK TL-WPA4220KIT) or a WIFI repeater. The sensor
only supports WIFI networks on the 2.4 GHz frequency, if the network is on the 5 GHz frequency, activate transmission
on 2.4 GHz via the menu of your WIFI router or install a repeater.
Ground fault circuit interrupter switches off
The RCD can compare the amount of current flowing in and out. If the sum is intact, the current flowing in must be
as high as the current flowing back, whereby the sum of the currents of the neutral conductor and phases must be
zero. If this is not the case, the RCD disconnects the circuit, it "pops out". If L1, L2 and/or L3 are connected after the
RCD and the neutral is connected before it, the RCD will notice a difference between the current flowing back and
forth. Make sure that L1, L2, L3 and the neutral are connected after the RCD.
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