DNP DS Series Quick Start Manual - Page 7

Browse online or download pdf Quick Start Manual for Printer DNP DS Series. DNP DS Series 8 pages. Clearing a cutter jam
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DNP DS Series Quick Start Manual
9. Locate the cutter assembly with the cutter blade.
ATTENTION: Use extreme caution when maneuvering around the cutter blade. The cutter edge is very sharp and
can cause injury.
10. If the cutter is not on the left side, gently push the plastic portion of the assembly to move the cutter all the
way to the left. Do not touch the cutter blade, as it is extremely sharp. When moving the cutter, be very
careful and only touch the plastic assembly.
11. Snap the faceplate back into place. Without the screws, it fits loosely, but should not be removable by just
pulling on it.
12. Screw in the four screws that were previously removed to secure the faceplate to the printer media
compartment.
13. Verify that the printer is level and that four corners of the bottom are touching a level surface. Gently shake
the printer to verify that the printer is firmly set on the surface.
14. Plug the USB and power cables into the back of the printer and turn the printer ON.
15. Test the printer by loading the paper and closing the printer.
a. If the printer initializes without error and produces the blank test sheets, the problem is resolved.
16. If the printer produces the same error, contact

Contact DNP IAM Technical Support

If you are still experiencing issues, contact DNP IAM using one of the following methods:
Phone: 1-855-367-7604
Weekday Hours: Monday-Friday 9am EST – 6pm EST
Weekend Hours: Saturday and Sunday Closed
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