Dog trace d-balls Manual - Page 11

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WARRANTY TERMS AND CONDITIONS

VNT electronics s.r.o. guarantees the product in case of manufacturing defects for two

years from the date of purchase. The warranty does not cover the following items:

batteries

belt with loops for hanging

direct or indirect risks during transportation of the product to the retailer

mechanical damage of the product caused by user's negligence or an accident (eg. biting,

breaking, impacts, excessive pulling of d-ring etc.).

1. The warranty period commences on the date of purchase. The sales receipt or your

purchase invoice showing the date of purchase of the product, showing the serial number

and date of purchase of the product, is the proof of the purchase date.

2. The warranty does not cover damage resulting from:

a) improper installation or breach of instructions from the manufacturer's user guide

b) improper use of the product

c) improper storage or maintenance of the product

d) modification

manufacturer's knowledge

e) natural disaster (wind, earthquake, lightning storm, etc.)

f) alternation of the goods made by the consumer if such an alternation resulted in

a damage of the product

g) due to a consumer's mechanical damage

h) other customer's process, which would be in a contrary to the Warranty terms and

conditions and the User guide

3. The warranty can not be claimed if the goods is not completely paid, or when purchased

on a sale.

4. The claimant is obliged to prove the defect and to enable the manufacturer to check the

legitimacy of the product faults and assess the extent of the product faults. Otherwise is

loosing the right arising from the manufacturer's responsibility for product defects.

5. Consumer demands arising from the producer's liability for defects are regulated in the

general legislation. In the event of a proven manufacturing defect in the material, the

manufacturer is obliged to replace the defective product with a faultless one.

6. Goods submitted for complaint must be properly cleaned. The Complaints Department is

entitled to refuse to accept goods for complaint if they do not comply with the principles

of general hygiene.

7. In the case of sending an item for complaint by post or forwarding company, the goods

must be sufficiently packed and secured against damage. For this purpose, we recommend

keeping the original packaging (not a condition for accepting the complaint).

8. For shipping, please choose the most suitable method and carrier for you with regard to

availability and speed of delivery. We are not responsible for the loss of goods sent by you.

9. Other rights and obligations of the manufacturer and the person entitled to claim are

regulated by the relevant generally binding legislation of the Czech Republic.

The information contained in this manual may be subject to change due to developments

without further notice.

Copying of this user guide is strictly prohibited without the prior written consent of

VNT electronics s.r.o.

a non

authorized

person,

a repair

made

without