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DIC User Manual

3.1

Symptom:

When opening the DIC Surface Measurement program, the cameras fail to be

initialized. A window may pop up as shown in Figure 3.1.

Cause:

 One or more of the camera cables is not connected properly.

 When a camera is first installed or replaced by another one, the driver is not

installed or updated.

 When a camera cable is unplugged, the system may lose track of the camera. In

this case, the software cannot recognize the camera even if its cable is plugged

back in.

 A trigger signal was not found.

Solution:

1. Make sure the firewire cables are connected to both cameras and to the firewire

hub. Also ensure the firewire hub is properly connected to the computer and is

powered up. If problem is not resolved, go to 2.

2. Make sure that the trigger box cables are connected to both cameras and the

box itself. Also ensure that the trigger box is properly powered on. A red

blinking light indicates power is available. If problem is not resolved, go to 3.

3. Check the cameras with the 1394camera utility program:

a. Run the utility program from Start All Programs1394Camera Demo.

b. In the 1394 Camera Demo application window, select CameraCheck Link

(Figure 3.2).

c. A dialog shows up and states "Found 2 Cameras". Press OK to continue

(Figure 3.3). If "Found 0 Cameras", go to step 3.

d. Select either of the connected cameras: CameraSelect Camera (Figure

3.4).

3 Troubleshooting

Figure 3.1 Camera Initialization Error

40-5000-01500 Rev. A

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