FLOGAS PAY-AS-YOU-GO Handmatig - Pagina 2

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Here at Flogas Natural Gas we know how important it is to assist our customers in fi nding the

correct solution to manage their natural gas account. Your new Pay-As-You-Go (PAYG) Meter is

just one of the many solutions we can off er for your energy needs. Pay-As-You-Go meters also

known as prepayment meters allow you to budget your account by operating a system whereby

you pay for gas as you use it.

As you are aware your Pay-As -You- Go meter has now been installed.

At the time of installation the fi tter will have left a Gas Card with you.

This card will be needed to top up your meter. You can top up your

meter at any shop displaying the "PAYZONE" sign.

LET'S GET STARTED

• Before you buy any credit for your Gas Meter it is important that you insert your Gas Card into the

meter. Failure to do this will result in the Gas Card being rejected at the Payzone Outlet.

• You should insert the card in the meter with gold coloured chip facing towards the meter.

• Once you have inserted the card, you should leave it in the meter for 30 seconds.

• Once you have removed the card from the meter you should bring it with you to the Payzone Outlet

so that you can Top Up.

• Once you have bought your credit, you should bring the card home and insert it into your meter.

• When the card is inserted into the meter the credit you have bought will move off the card to the

meter. The Display will show the amount of credit on the Gas Card.

• To transfer the credit bought to your meter you should press the red A button on the meter.

• Some of the credit you have bought will always be added to the CREDIT screen (further details of

the gas credit allocations are contained later within this leafl et).

PAYG Gas Meter Guide

HAS YOUR GAS BEEN SWITCHED OFF?

If your gas meter runs out of credit, the shut off valve in the meter will close. This is a safety feature

in the meter. The display will also show "OFF".

When you top up the meter the meter will display a message to check that all your appliances are

switched off , this is a safety requirement and you MUST make sure that all appliances are off before

you proceed.

Once you have confi rmed your appliances are off you can proceed by pressing the red A button on the

meter to open the valve. You should continue to hold the A button until the display screen changes.

Once the valve is opened the meter screen display will show "ON"

It can happen that the card insert can timeout - should this happen the screen display will change to

read "TIMEOUT! REMOVE CARD & TRY AGAIN"

YOUR GUIDE TO BUYING CREDIT

You can buy credit for your meter by bringing your Gas Card & payment to any outlet showing the

"PAYZONE" outlet sign. You can fi nd your nearest Payzone outlet at www.payzone.ie or by calling

1850 30 10 30.

The minimum top up amount which will be accepted is €10.00

The maximum top up amount which will be accepted is €50.00

Your card can hold up to a maximum of €250.00 credit at any given time

We would however recommend that you always remember to top up your meter with the credit you

have bought and not leave it on your card.

We would also recommend that you keep your receipt as proof of purchase as it is useful in case there

is any issue or dispute.

Should you misplace your card and require a new one you can purchase same at any Payzone Outlet.

The cost for the new card is E1.00, this must be paid to the outlet. To use the new Gas Card you must

insert it into the meter BEFORE buying credit and then you can use it as normal.

After you have used your new Gas Card you should destroy your old card as it will no longer work. If

you believe you have credit on the old Gas Card you can contact our Customer Service Team on

041 987 4874 to discuss same.

The Credit you purchase shall be used for the following once inserted into your meter:

• Pay for your gas as you use it

• Pay a part of your standing charge every day

• Pay for a contribution towards any debt you may owe from old gas bills or

any emergency credit you have borrowed.