Canon 3150C002AA Servicehandleiding - Pagina 20

Blader online of download pdf Servicehandleiding voor {categorie_naam} Canon 3150C002AA. Canon 3150C002AA 25 pagina's.

VIII.

End-User Service Offerings

A. Limited Warranty Support

The Canon imageFORMULA Scanner Product Limited Warranty is effective

for a period of 90-days following the delivery of the scanner to the original

purchaser. Exchange Service is included.

There is no warranty on any consumables, such as rollers.

For detailed warranty information, refer to the Limited Warranty card located

in the Appendix.

IX.

The imageFORMULA Program Guide contains detailed information to help the

imageFORMULA Dealer/Authorized Servicer become familiar with Canon USA's

processes and resources available to assist the Dealer/Authorized Servicer in

servicing imageFORMULA products. The appropriate imageFORMULA Program

Guide for the dealer or authorized servicer is available on the ISG Central and

the e-Support Center websites.

The imageFORMULA Program Guide provides information on:

A. Responsibilities

The imageFORMULA Program Guide details the responsibilities of the

imageFORMULA Dealer/Authorized Servicer to meet minimum service

requirements in order to attain and maintain authorization as a Canon USA

imageFORMULA Dealer/Authorized Servicer.

B. Technical Support

The imageFORMULA Program Guide reviews the technical support available

to the Dealer/Authorized Servicer as web-based support via the e-Support

Center website, telephone Support via the Canon USA Technical Support

Center (TSC), and any support escalation if all reasonable troubleshooting

options have been exhausted.

C. Warranty/Post Warranty Support

The compensation process for imageFORMULA printers that require service

while in-warranty and post-warranty period covered by an eCarePak is

explained.

D. Parts & Service Material Orders

The part order process via Canon Network Access (CNA) or the National

Parts Order Center is included. Additionally, the guide details the process for

a Dealer/Authorized Servicer to purchase a Canon eCarePAK.

imageFORMULA DR-G2140 / DR-G2110 Service Guide

imageFORMULA DR-G2140/DR-G2110 Service Guide

October 2018

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