Canon imageFORMULA DR-2050C Onderhoudshandleiding - Pagina 19

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Scanning Is Not Performed

Check the following if the scanner does not scan an image even though the

scanning operation is performed:

• Is the scanner correctly connected to the computer?

• Has the scanner driver been installed?

• Has the application software been installed correctly? Has the application

software been set up correctly?

• Is there a problem in the PC system?

IMPORTANT

• If documents are not scanned normally even if the scanner setup is OK, a

probable cause is that the scanner driver or application software is not

running correctly. Re-install the scanner driver or application software.

• When system errors result in the scanner not functioning at all, turn OFF the

scanner and wait at least ten seconds before turning it ON again. If the error

continues to occur, restart the computer.

• When scanning continues, make sure that the last document scanned was

scanned correctly.

The following are possible causes when documents are not fed correctly.

Problem

Static electricity, etc., is causing the pages of the document

to stick together, and they cannot be separated correctly by

the scanner.

Solution

Before you place your document, thoroughly fan the stack of

papers. (See "Placing a Documents," on p. 23.)

Problem

An attempt was made to scan a size, thickness, or type of

paper that cannot be scanned by the scanner.

Solution

Check the document size, thickness, and paper type. (See

"Documents," on p. 20.)

Problem

The rollers inside the scanner are dirty or worn.

Solution

Refer to p. 59 and clean the rollers. If the rollers are worn, then

they need to be replaced. Contact your local authorized Canon

dealer or service representative to purchase a roller replacement

kit.

For details on how to clear jammed paper, see "Clearing a Paper Jam," on

p. 42.

Appendices