Canon imageFORMULA ScanFront 330 Servicehandleiding - Pagina 4
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I.
Product Overview------------------------------------------------------------------------------------------- 1
II.
Product Configuration and Box Contents ---------------------------------------------------------- 2
A. Configuration and CarePaks----------------------------------------------------------------------------------- 2
B. Box Contents ------------------------------------------------------------------------------------------------------- 3
III.
Service Authorization-------------------------------------------------------------------------------------- 4
IV.
Educational Training--------------------------------------------------------------------------------------- 4
A. Training Program Overview ------------------------------------------------------------------------------------ 4
B. New Technician Certification ---------------------------------------------------------------------------------- 4
C. Who Should Complete ------------------------------------------------------------------------------------------- 4
D. Prerequisites -------------------------------------------------------------------------------------------------------- 4
E. Course Format------------------------------------------------------------------------------------------------------ 5
F. Course Equipment ------------------------------------------------------------------------------------------------ 6
V.
Servicing Notes---------------------------------------------------------------------------------------------- 7
A. Installation Space Requirements ----------------------------------------------------------------------------- 7
B. Estimated Installation Time ------------------------------------------------------------------------------------ 7
C. Service Support Tools ------------------------------------------------------------------------------------------- 8
D. Consumable Parts------------------------------------------------------------------------------------------------- 9
E. Recommended Replacement Parts ------------------------------------------------------------------------- 10
F. End-User Periodic Maintenance ----------------------------------------------------------------------------- 11
G. Firmware Upgrade------------------------------------------------------------------------------------------------ 12
H. Computer Requirements for Downloading Firmware------------------------------------------------- 12
VI.
End-User Service Offerings --------------------------------------------------------------------------- 13
A. Limited Warranty Support ------------------------------------------------------------------------------------- 13
B. Technical Support for the End-User------------------------------------------------------------------------ 13
1. Exchange Service -------------------------------------------------------------------------------------------- 14
2. Internet Support ----------------------------------------------------------------------------------------------- 15
C. Post-Warranty Support ----------------------------------------------------------------------------------------- 16
1. CarePAK Extended Service Plans ------------------------------------------------------------------------ 16
2. Purchasing an eCarePAK Extended Service Plan ---------------------------------------------------- 16
3. Registering an eCarePAK Extended Service Plan---------------------------------------------------- 16
VII. Authorized Servicer Program ------------------------------------------------------------------------- 17
A. Authorized Servicer Customer Registration System-------------------------------------------------- 17
B. ASCR Registration Process ----------------------------------------------------------------------------------- 18
C. Replacement Inventory ----------------------------------------------------------------------------------------- 18
VIII. Authorized Servicer Support Offerings------------------------------------------------------------ 19
A. Authorized Servicer Support---------------------------------------------------------------------------------- 19
B. Internet Support--------------------------------------------------------------------------------------------------- 19
1. Canon USA's e-Support Center Web Site -------------------------------------------------------------- 19
2. Canon USA's ISG Central Web Site --------------------------------------------------------------------- 21
C. Call Escalation Procedure ------------------------------------------------------------------------------------- 23
imageFORMULA ScanFront 330 Service Guide
imageFORMULA ScanFront 330 Service Guide
Contents
April 2014
Page iv