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5.

Appendix A: Troubleshooting

Below is a list of commonly asked questions. Before calling technical support, please look through these
issues to see if they help solve your problem.
5.1

The CPE is not functional

1.
Check to see that the power LED is green and than the network cables are installed
correctly. Refer to the quick start guide for more details.
2.
Check to see that the LAN and WAN LEDs are green.
3.
Check to see that the DSL LED is green
4.
Make sure you are not connecting the USB and the Ethernet port at the same time.
You must only use 1 interface at a time.
5.
Check the settings on your PC. Again, refer to the quick start guide for more details
6.
Check the CPE's settings.
7.
From your PC, can you PING the CPE? Assuming that the CPE has DHCP enabled
and your PC is on the same subnet as the CPE, you should be able to PING the CPE.
8.
Can you PING the WAN? Your ISP should have provided the IP address of their
server. If you can ping the CPE and your protocols are configured correctly, you
should be able to ping the ISPs network. If you cannot PING the ISPs network, make
sure your using the correct protocols with the correct VPI/VCI values.
9.
Make sure NAT is enabled for your connection. If NAT is disabled you the CPE will
not route frames correctly.
5.2

I can't connect to the CPE.

1.
Check to see that the power LED is green and that the network cables are installed
correctly; see the quick start guide for more details.
2.
Make sure you are not connecting the USB and the Ethernet port at the same time.
You must only use 1 interface at a time.
3.
Make sure that your PC and the CPE is on the same network segment. The CPE's
default IP address is 192.168.1.1. If you are running a Windows based PC, you can
open a DOS window and type IPCONFIG; make sure that the network adapter that is
connected to the CPE is within the same 192.168.1.x subnet.
4.
Also, your PC's Subnet Mask should match the CPEs subnet mask. The CPE has a
default subnet mask of 255.255.255.0.
5.
If this still does not work, press the reset button for 10 seconds. This will place the
CPE into its factory default state. Go through the above procedures again.
6.
Make sure NAT is enabled for your connection. If NAT is disabled you the CPE will
not route frames correctly.
5.3

The LEDs blink in a sequential pattern.

This typically means that either the kernel or flash file system is corrupted. The only way to recover from
this type of failure is via the PC tool. You need to install the PC tool that was provided with TI's build and
perform the following steps:
1.
In windows disable all network adapters except the one, which is connected to the
CPE.
2.
Disable zone alarm or any IP blocking software that is running of the PC.
3.
Run the PC tool application. At the IP address prompt, type 192.168.1.1 and
retrieve/assign IP address. The PC application should come back with information
about the CPE. You then need to load the kernel image, flash file system, and
config.xml file to the flash.
4.
Once all three codes have been loaded into the CPE, the CPE will automatically reboot.
As long as there is no problem with the Flash memory, the CPE should be functional
and the LEDs should light correctly.
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AAM6030BI User Manual
36