Maintenance and Care
Troubleshooting
Problem
What to do
Speaker will
If using AC power, ensure:
not turn on
• Your system is connected to a working AC (mains) outlet.
• You are using the Bose
accessory charger designed for the speaker.
If using battery power, the battery may be in protection mode or discharged. Connect
to a working AC outlet to restore the battery to operational mode and charge the
battery.
Cannot pair
• Ensure your speaker is discoverable (Bluetooth status indicator blinks blue).
the speaker
See "Pairing and connecting a device to the speaker" on page 9.
with my
• Ensure Bluetooth is enabled on your device.
Bluetooth
®
• Ensure you have selected "Bose SLIII" in the Bluetooth device list on your device
device
and the connection has been confirmed by your device.
• Your Bluetooth device may be out of range. Try moving it closer to the speaker.
• If possible, turn off all other nearby Bluetooth devices or disable their Bluetooth
functionality.
• Ensure your device supports the A2DP (stereo Bluetooth) profile.
• When pairing and connecting to a PC or Mac computer, ensure you have selected
the SoundLink
settings menu of the computer. You may need to play an audio track to finalize the
connection (see the computer manufacturer for detailed instructions).
• Refer to the owner's guide, help system, or technical support for your Bluetooth
device to learn how it pairs with other Bluetooth devices.
• Turn the speaker off and back on, and pair and connect your device.
See "First-time setup" on page 9 and "Adding another device" on page <?>.
• Reset the speaker. Press and hold Mute on the speaker for ten seconds until all
status indicators briefly illuminate and the speaker turns off. Turn the speaker on
again, and pair your device.
• Check for updated software for your Bluetooth device, or go to owners.Bose.com
for updates to the SoundLink
Paired
• Ensure your speaker is discoverable (Bluetooth status indicator blinks blue).
See "Pairing and connecting a device to the speaker" on page 9.
Bluetooth
device will not
• Ensure Bluetooth is enabled on your device.
connect to
• Your device may be out of range. Try moving it closer to the speaker.
the speaker
• Turn your device off and back on, and connect it to the speaker.
See "Reconnecting a device" on page <OV>.
• If possible, turn off all other nearby Bluetooth devices or disable their Bluetooth
functionality.
• Reset the speaker. Press and hold Mute on the speaker for ten seconds until all
status indicators briefly illuminate and the speaker turns off. Turn the speaker on
again, and connect your device.
• Clear the speaker memory. Pair and connect the device to the speaker again.
See "Speaker memory" on page 10 and "First-time setup" on page 9.
16 - English
AC power supply shipped with your speaker or a Bose
®
Bluetooth
speaker III as the audio output device within the audio
®
®
Bluetooth
®
speaker III.
®
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