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Make sure only one speaker is actively connected to the mobile device.

Stereo and Party mode will not work if both speakers are connected to the mobile device

Check software versions

The software needs to be up to date, as do both speakers, when using Party and Stereo modes. If

there is a mismatch of two speakers running on different firmware versions, it can result in

difficulty pairing

Try pausing audio when engaging Party or Stereo modes

Pause audio streaming to all speakers before turning on Party or Stereo mode

Rename the speakers in the Connect app

For ease of use, it is recommended for customers with two of the same

model speaker to rename the speakers in the Connect app so that they do

not share the exact same name

Perform a factory reset.

For information on performing a reset, see

Resetting the

speaker.

Note: A reset is used to correct occasional product issues. It is not something that a product

should require repeatedly.

Resetting the speaker

Applies to:



SoundLink Micro Bluetooth® speaker

Factory reset clears paired mobile devices and language settings from your speaker and returns it

to the original factory settings.

Turn the speaker on

Press and hold the Power button for 10 seconds, until the Bluetooth® indicator glows Blue, and

you hear a voice prompt to select a language