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When connecting your headphones to an audio device, make certain the headphone
plug is fully inserted into a jack or adapter. You may only get a single channel of audio if
the connection is not complete
Check your headphone cable to make sure it is not cut or frayed. When disconnecting it
from an audio device, do not pull on the cable—instead, grab the base of the
headphone plug or audio attenuator and pull gently
When not in use, store your headphones in their carrying case. The case protects them
and keeps the cable organized
Using Aware mode
Applies to:
QC20 noise cancelling headphones – Apple devices
QC20 noise cancelling headphones – Samsung/Android™ devices
In Aware mode, Bose® proprietary technology uses one of the microphones within the earbud
to pick up surrounding sounds and send them to the user's ear. This makes it possible for the
user to hear what is going on around them while still listening to their audio. At the same time,
Aware mode enhances the listening experience by maintaining a minimal amount of noise
reduction to block certain background noises while still allowing the user to be aware of most
ambient sounds.
As with any headphone, the signal from the audio source can dominate the ability to hear your
surroundings. If the source volume is at a moderate level, Aware mode will provide the user
with the ability to hear their surroundings.