Troubleshooting
For more troubleshooting information, refer to the in-app help.
Problem
Cannot complete
network setup
Cannot connect to
network
Intermittent or no audio
Cannot play Bluetooth
audio
Bass is too heavy or low
What to do
• Connect the system to AC (mains) power.
• Select correct network name and enter password.
• Connect the device and SoundTouch
®
Wi-Fi
network.
• Place the wireless adapter within range of the router.
• Enable Wi-Fi on the device (mobile or computer) you are
using for setup .
• If network name does not appear or is hidden, select
Manually Connect to Another Network on the
CONNECT TO HOME WI-FI NETWORK screen.
• Close other open applications.
• If using a computer for setup, check firewall settings to
ensure that the SoundTouch
SoundTouch
• Test your Internet connection by loading SoundTouch.com
• Restart your mobile device, or computer, and router.
• Uninstall the app, reset the system, and restart setup.
• If your network information has changed or to connect
your system to another network, refer to the in-app help.
• Connect to the network using an Ethernet cable.
• Move system away from possible interference
(microwaves, cordless phones, etc.).
• Stop other audio or video streaming applications.
• Move your mobile device closer to the speaker and away
from any interference or obstructions.
• Move system or audio device closer to wireless router or
access point.
• Ensure system volume is not muted or too low.
• Unplug the power cord; reconnect after one minute.
®
On your speaker:
• Pair a device (page 19).
• Clear the speaker's pairing list (page 21).
• Try pairing a different device.
• Set up SoundTouch
On your mobile device:
• Disable and re-enable the Bluetooth feature.
• Remove the speaker from the Bluetooth menu. Pair again.
• Refer to your Bluetooth enabled device's documentation.
• See Intermittent or no audio section.
• Adjust the bass level of your system in the app. Refer to the
in-app help.
Care and Maintenance
™
app and
™
Music Server are allowed programs.
™
first, and perform all system updates.
™
system to the same
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