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Troubleshooting

For Technical Support
You may contact a technical support representative 4 hours a day, 7 days a week.
You may call:
1-888-227-7004, US and Canada. English only.
1-661-367-2215, International. English only.
Alternatively, you may fill out the web form at www.duel-systemsadapters.com, or email at
Here are answers to some commonly asked questions about using the DuelAdapter. A complete list can
be found on the Product Support section of the web site at www.duel-systemsadapters.com
1. How can I get the latest version of the DuelAdapter driver software?
To download the latest driver software, click on the "Downloads & Guides" link in the "Product Support "
section of the web site at www.duel-systemsadapters.com.
2. What is the purpose of the 'A-B' switch?
The DuelAdapter was designed to work with both Mac OS X and Windows XP operating systems. The
switch enables the adapter to work in either environment.
Switch Position
A
B
3. Windows XP doesn't seem to recognize that the DuelAdapter is plugged in.
First check to make sure the A-B switch on the underside of the ExpressCard insert is set to the B
position. If it is set in the B position and the adapter is still not recognized by the operating system, then
try the following:
1. Unplug the DuelAdapter. The adapter must remain unplugged until after Windows XP launches.
2. Change switch setting to the A position using the tip of a pen or a paperclip.
3. Reboot your computer.
4. Plug in the adapter.
5. Check adapter status with D logo in the system tray.
6. Insert your PCMCIA card.
4. I've installed the DuelAdapter driver software, but my PCMCIA card doesn't work. What are my
options?
Contact your PCMCIA manufacturer and see if there is an updated driver for your PCMCIA card for
Windows XP or Mac OS X 10.4.8.
Production Release - Rev 1.0
Operating System
Mac OS X 10.4.8
Windows XP Professional, Home or Media edition
04/15/2007
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