ANZ POS MOBILE2 Snelle referentiehandleiding - Pagina 4

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TERMINAL FAULTS – SELF HELP

If your terminal is experiencing technical issues (e.g. blank

screen/screen is stuck) attempt the following steps:

1. Press

<Func>

8, 6 <ENTER><ENTER>. The terminal will

Power Reset.

<Func>

2, 4, 6, 8 <ENTER><ENTER>. "TMS Logon

2. Press

Successful" should display on the terminal.

<Clear>

Press

to go to Main Screen.

3. Press

<Func>

8, 7 <ENTER><ENTER>. "Initialisation

Approved" should display on the terminal.

<Clear>

Press

to go to Main Screen. The terminal

is now ready to process a transaction.

If unsuccessful please contact ANZ Merchant Services on

1800 039 025 for further assistance.

Note: when terminal is not connected to the base, it can be switched off

<Func>

by pressing and holding the

To turn on press

<ENTER>

key.

TERMINAL SECURITY

Please ensure that the terminal is placed in a secure

location enabling the cardholder to use the keypad

without being observed by security cameras, CCTV

devices or by any other person.

Only authorised ANZ employees are permitted to install

or perform maintenance of your terminal.

anz.com

Australia and New Zealand Banking Group Limited (ANZ) ABN 11 005 357 522. Item No. 86685 06.2017 W5XXXX

<Clear>

and

key together.

ANZ CONTACTLESS PAYMENTS

A GREAT PAYMENT EXPERIENCE FOR YOUR

CUSTOMERS.

Contactless payments are becoming more and more

popular. With the phone at the centre of everyday life,

tap to pay mobile payments are fast becoming another

convenient way for customers to pay.

Mobile payments work the same way as contactless cards

for customer payments across all contactless terminals.

Customers simply add their eligible cards to their

compatible devices and then use it to tap and pay.

THINGS YOU AND YOUR STAFF NEED TO

KNOW.

Below are some steps you can follow to ensure your staff

and customers have a seamless payment experience;

•

Ensure your terminal is easily accessible to customers.

•

Always let the customer present their card or smart

device as they may need to hold the device to

authenticate transactions.

•

Initially, customers may take a little longer with their

payment transactions as they find the 'sweet spot'

with their device.

•

For transactions over $100, customers may be

prompted to enter their PIN into the terminal.

Always follow the terminal prompts when

processing transactions.

If you're not already accepting contactless payments,

can upgrade your device today.

SCENARIOS YOU MIGHT ENCOUNTER

Contactless payments can be made using a range of

products in market:

•

Plastic Cards

•

Smart Phones

•

Wearables

Mobile payments give you and your customers the

processing speed of contactless transactions.