ANZ POS Turbo Plus Snelle referentiehandleiding - Pagina 2

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REFUNDS

•

Enter refund details into the POS system until

EFTPOS screen displays "PRESENT CARD RFND"

•

Tap, insert or swipe customer's card on "PRESENT

CARD RFND" screen

For contactless processing, customer should tap

their contactless card or Smartphone within 4cm

of the terminal screen and follow the terminal

prompts to complete the transaction

For Swipe or Insert card processing:

select account type

< — >

for CHQ,

or select application type

for Visa Debit,

for eftpos CHQ

•

Have customer enter their PIN or press

for customer to sign the merchant copy

•

Verify customer's signature if required. If it matches

with the signature on the reverse of the customer's

<ENTER>

card, please press

VERIFIED?" screen

<ENTER>

•

Press

to print customer copy

* Application type names and order can vary depending on the

Card that is used.

CLEARING ELECTRONIC FALLBACK (EFB)

TRANSACTIONS

If you see an asterisk (*) displayed on your screen,

please follow this process to clear stored transactions:

•

To clear EFB transactions press

•

Terminal will clear all unprocessed transactions.

Note: The terminal will prompt you if authorisation is required for

EFB transactions. Obtain authorisation by contacting the

relevant Authorisation Centre. Please refer to ANZ POS Turbo

Plus™ Merchant Operating Guide for further information

CONFIGURING COMMUNICATION MODE

Please contact your Point of Sale (POS) System provider

for further information on how to switch the POS

communication mode to terminal communication mode.

If you require your terminal to change communication

modes between GPRS, Dial-up and IP, please follow the steps

below:

<Func>

1. Press

9, 9, 0, 5 and then press

2. At "Swipe Merchant Card" Press

<ENTER>

3. Press

to go to" COMMS MODE" Screen

for SAV or

for eftpos SAV or

<ENTER>

on "SIGNATURE

<Func>

8, 8,

<ENTER>

4. Press 1 to select Dial-up communication mode

Press 6 to select GPRS communication mode

Press 7 to select IP communication mode

5. Press

6. Press

Logon Successful" should display on the terminal.

7. Press

Initialisation Approved" should display on

the terminal.

for CR

INITIALISATION REQUIRED

If the terminal is displaying "Init Required"' , press

<Func>

displays "Init Required" follow the steps below:

•

Disconnect the power connection cable from the

multi-com adaptor and wait 30 seconds

•

Reconnect the cable at the multi-com adaptor

and wait for the terminal to revert to the "Init

Required" screen

•

Press

The terminal will start initialising, taking approximately

1 - 2 minutes to complete. If "Init Required" is still

appearing, please call ANZ Merchant Services on 1800

039 025 for further assistance.

CONFIGURING PRINTER

The ANZ POS Turbo™ Plus terminal provides the option

to use the local printer. Please contact your Point of

Sale system provider for further information on how to

switch your external printer to the terminal printer.

SETTLEMENT

ANZ offers same day settlement, every day. For ANZ

business account holders, funds are available on the

same day for transactions settled before 09:00pm

(Melbourne time). For non-ANZ business account

holders, ANZ transfers the funds to the merchant's

bank on the following business day and the availability

of the funds will be determined by the merchant's

bank.

REPLACEMENT TERMINAL

INSTALLATION TIPS

Please only follow the instructions when installing

replacement terminals. This guide should not be used

for new terminal installation. Contact your IT support

team or ANZ Merchant Services for new installation

instructions.

<ENTER>

until the ANZ main screen appears

<Func>

2, 4, 6, 8 <ENTER><ENTER>. "TMS

<Func>

8, 7 <ENTER><ENTER>. "ANZ

<ENTER>

<ENTER>. If the terminal still

8, 7,

<Func>

8, 7,

on the terminal