GREAT ARBOR GAC-252 Gebruikershandleiding - Pagina 18

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T R O U B L E S H O O T I N G

[email protected]

to:

Cntrl-A for Select All, Cntrl-C for Copy, and Cntrl-V for Paste). Also send the router

configuration as an attachment to the support email. The router configuration is

obtained by clicking

Generate archive

screen, select

I made some changes to the router and it doesn't work any more

Reset to defaults

Use the

the factory configuration. Another way to reset to defaults is to press the reset button at

the back for 8 seconds. All the LEDs will go off and then the SYS LED (next to the

PWR LED) will start blinking. The restored factory configuration will come back up in

2-3 minutes and the SYS LED will be solid green. All your changes will be wiped out so

configure the dial up account again as discussed earlier.

up speeds are very low

DIAL

Dialup speeds depend on the condition of your phone line and the modem configuration

of your ISP. It is normal to get download speeds of 40 kbps and upload speeds of 30

kbps.

I can't receive phone calls

Once you are connected to the Internet, you will not be able to receive any calls on your

phone line. To prevent this, make sure to disconnect after the dial up session or power

off the router.

Symptom

Factory configured ISP is not

accessible even after pressing

DIAL button

Your ISP is not accessible

Cannot connect to router via WiFi

using normal PC commands (On Windows, you can use

System

, and then clicking

to create a file which can be attached to the email.

option in the

Troubleshooting Table

Next Steps

Make sure the phone cable is plugged in OK, Tone/Pulse

Dial is set correctly and the line is not busy

Phone line may be noisy – increase modem connection

timeout.

After unsuccessful call, copy System Log and router backup

file into an email to support

Follow above steps and make sure the factory configured

ISP works fine.

Make sure that your ISP access phone number is correct (do

you need to put in the area code ?) - try dialing the number

with a regular phone - if you hear beeps and tones the

number is correct.

Check user name and password for ISP account.

After unsuccessful call, copy System Log and router backup

file into an email to support.

Make sure your PC WiFi is enabled and when you view

available wireless networks you can see the OpenWrt

network. If you cannot make a dial up connection please

contact support.

Backup/Flash Firmware

. In this

page to go back to