Gaggenau VI491 Gebruiksaanwijzing - Pagina 15

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1. Troubleshooting

Normal noise while the appliance is

working

Induction heating technology is based on the creation

of electromagnetic fields that generate heat directly at

the base of the pan. Depending on how the pan has

been manufactured, these may produce certain noises

or vibrations such as those described below:

A deep humming sound as in a transformer

This noise is produced when cooking on a high power

level. It is caused by the amount of energy transferred

from the hob to the pan. The noise disappears or

becomes faint when the power level is lowered.

A low whistling sound

This noise is produced when the pan is empty. It

disappears when water or food is added to the pan.

A crackling sound

This noise occurs in pans which are made from

different materials superimposed on one another. It is

caused by the vibrations that occur ajoining surfaces

of the different superimposed materials. The noise

comes from the pan. The amount of food and cooking

method can vary.

A high-pitched whistling sound

This noise is produced mainly in pans made from

different materials superimposed on one another, and

it occurs when such pans are heated at maximum

power on two hotplates at the same time. The

whistling disappears or becomes fainter as soon as

the power level is lowered.

Noise from the fan

For proper use of the electronic system, the

temperature of the hob must be controlled. For this

purpose, the hob has a fan that starts working after

detecting excess temperatures at different power

levels. The fan may also work due to inertia after the

hob has been switched off, if the temperature

detected is still too high.

The noises described are normal, they are part of

induction heating technology and not a sign of

malfunction.

After-sales service

In the event of repairs please contact our after-sales

sevice. We are committed fo find the best solution

also in order to avoid an unnecessary call-out.

Please quote the E number (product number) and the

FD number (production number) of your appliance

when contacting the after-sales service. The rating

plate bearing these numbers can be found on the

bottom of the appliance. For future reference you can

note the data of your appliance and the telephone

number of our after-sales service below.

E-Nr.

After-sales service

Please note that calling out an after-sales service

technician is not free of charge, even within the

warranty period, should the problem result from an

operating error.

Please find the contact data of all countries in the

enclosed customer service list.

To book an engineer visit and product advice

0844 89289988

Calls from a BT landline will be charged at up to

3 pence per minute. A call set-up fee of up to

6 pence may apply.

01450 2655

0.03 € per minute at peak. Off peak 0.0088 €

per minute.

1300 727 421

09 477 0492

Trust the expertise of the manufacturer, and rest

assured that the repair will be carried out by trained

service technicians using original spare parts for your

domestic appliance.

FD-Nr.