Hiboy TITAN Gebruikershandleiding - Pagina 10
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11. Question & Answer
1. Is there any necessary information need to be included before contacting with Hiboy Support Team?
A: Yes, if you need any support from Hiboy, please contact us at [email protected], and please always include your order number, correct model No., descriptions of the
problem, pictures, and videos that can show details about the issue in the email, thanks.
2. My scooter can't be turned on, what can I do?
A: First please make sure you are not turning on the scooter during charging, because for safety consideration, we have set the scooter can't be turned on during charging. Second
please make sure the scooter has been charged for a while to have enough battery to support it can be turned on, otherwise please contact us at support@hiboy
support.
3. I can't charge my scooter, what's the problem?
A: Please note if the scooter is charging, then the led on the charger will show red color, if the scooter is fully charged, then the led on the charger will show green color.
So please help to verify if the charger is defective first: Plug the charger into the socket but not connecting to scooter, if the charger led is NOT on or it is NOT green color, then it
means the charger is defective.
If the charger is not defective, please contact us at [email protected] for further support.
4. Can I purchase a extra battery?
A:Yes. Please take a photo and send to Hiboy Support Team's email: [email protected], Hiboy Support Team will reply you soon and send correct battery.
5. What if the E-Scooter arrived missing accessory or broken part?
A: Please take a photo and send to Hiboy Support Team's email: [email protected], Hiboy Support Team will reply you soon and send correct accessory or part replacement.
6. Is that possible to replace some components for example the rear fender?
A: Yes, please take a photo and send to Hiboy Support Team's email: [email protected], Hiboy Support Team will reply you soon.
7. Why the screen returns an error code like 2, 6, or 8 ? What should I do?
A: Please contact Hiboy Support Team to remove the error code.
8. My scooter is stolen, can you help me?
A: I'm sorry we can't track on the location or serial number of the scooter, please call the local policeman and ask them for help.
9. I have written several emails to [email protected], but no responses received, why?
A: Our Hiboy Support Team will reply to you within 1 working day, if you didn't receive any reply from us, please also kindly check your spam box, and add [email protected]
on your whitelist to make sure our reply is not blocked. In addition, you can also contact us on the platform where you purchased the scooter for example
message on hiboy.com website, eBay chat box...etc.
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10. Why the max distance is lower than advertised max distance?
A: Please note the max distance is measured when it is no wind and at 77°F, the scooter's fully charged to ride at a even speed of 11.4 mph (18.4 km/h) on a at surface with a load of
165 pounds (75 kg). The real battery life vary with different factors of the load , humidity , wind speed and operation habits...etc.
11. Can I ride the scooter in the rainy days?
A: Kindly note the scooter waterproof level is IPX4, we don't suggest you to ride it in the rainy days.
12. Is there any caution for storing the scooter if I need to go out for a long time vacation?
A: Please make sure the scooter is stored in a dry & cool place, do not put it outdoors for long time, and if the scooter is expected to be left idle for more than 30 days, please fully
charge the battery, keep in mind to recharge it every 60 days to protect the battery from potential damage which is beyond limited warranty.
13. Why the max distance is lower than advertised max distance?
A: Please note the max distance is measured when it is no wind and at 77°F, the scooter's fully charged to ride at a even speed of 11.4 mph (18.4 km/h) on a at surface with a load of
165 pounds (75 kg). The real battery life vary with different factors of the load , humidity , wind speed and operation habits...etc.
14. Can I ride the scooter in the rainy days?
A: Kindly note the scooter waterproof level is IPX4, we don't suggest you to ride it in the rainy days.
15. Is there any caution for storing the scooter if I need to go out for a long time vacation?
A: Please make sure the scooter is stored in a dry & cool place, do not put it outdoors for long time, and if the scooter is expected to be left idle for more than 30 days, please fully
charge the battery, keep in mind to recharge it every 60 days to protect the battery from potential damage which is beyond limited warranty.
16. What is the max rider weight? Does the 286 lbs include the weight of the scooter?
A: Hello, we advise the max rider weight is 286lbs on the smooth road. The 286lbs does not include the weight of the scooter.
17. I'm trying to find what inner tire i need to get because i want to change a new inner tire.
A: Please take a photo and send to Hiboy Support Team's email: [email protected], Hiboy Support Team will reply you soon
18. How do you remove the rear tire? There is a plate on one side and the nut on the other side does not seem designed to come off easily.
A:You can also search for "Replace the Hiboy Titan Rear Fender" on Google, and then you can find some Youtube tutorial videos. You can also send to Hiboy
Support Team's email: [email protected]
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