Airdog X5 Handmatig - Pagina 7

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Q&A

Q1: I am concerned about the product safety, may I know more details?

Airdog X5 is built around Safety 1st! We have implemented the following:

A.Smart control: The "smart electronics" control circuit continually monitors the current and voltage levels, and suppresses

them whenever there's any abnormal situation;

B.Anti-ﬁre: Airdog X5 is manufactured with the highest V0-grade ﬁre retardant plastics housing;

C.Child lock: It prevents improper operations when children are playing around it;

D.International reputable third-party veriﬁcation: Airdog X5 has passed safety test requirements including but not limited to

CE, FCC, CQC etc.

Q2: Airdog X5 uses high voltage inside, is it safe for home use?

Airdog X5 uses an advanced electronic design built around safety. The power consumption of Airdog is equivalent to a small

light bulb. It has high voltage inside but very low current in the order of micro-amps. The high voltage runs on direct current

to avoid any possible electronic perturbation.

Q3 : Do I have any maintenance cost if I own an Airdog X5?

Airdog X5 is a cost effective and environmental green solution.

A.Collecting plates in Airdog X5 is washable and reusable, so no more spending on HEPA ﬁlters and others.

Composite catalyst gauze is reusable, you may put it directly under the sunlight for 1~2 hours to refresh it. However, some

customers might be very sensitive to any smell and might have to change the composite catalyst layer every 6-24 months to

refresh the smell. The cost of the catalyst layer is only a small fraction of the cost of HEPA. To replace the catalyst layer,

please contact your sales resource where you bought Airdog X5.

Q4: How could I know that my air puriﬁer is cleaning the air?

The best part of Airdog X5 air puriﬁer is that you could see the effect by your own eyes! You will notice the AQI (Air Quality

Index) number decreasing when the air puriﬁer is on. Also, after using X5 for a week, you can actually see many of the

pollutants absorbed on the collecting plates when you take the plates out of X5 to clean.

Q5: Why the AQI display is abnormal on LCD screen, display "-C-" or "9XX" instead of digits?

Display of "-C-" means it is time to do a cleaning.

The "9XX" is an electronics abnormal signal. Please unplug the unit and do a full clean cycle and restart. If the "9XX" still

exists, please contact customer service for further instructions.

Q6: Why isn't the AQI display changing number?

The dust accumulated on the sensor could cause insensitivity of sensors. Please clean the sensor with a dry cloth or a cotton

swab with alcohol.

Q7: I heard a "cracking" or "zapping" noise inside the unit. Is that normal?

The occasional "zapping" or "cracking" is normal when the bigger particles enter the air puriﬁer, being zapped by the high

voltage, similar to when a bug zapper traps a bug. However, if the "cracking" or "zapping" noise is constant, you should clean

the unit and make sure that all parts in the unit are fully dried after you clean the unit. 80% of the noise issues are caused by dust

accumulation on the collecting plates and/or inner chamber, or by wet collecting plates. Normally a full clean cycle will take care

of this all.

Q8: When should I do a full cleaning cycle?

A.When "-C-" is on the display screen.

B."9XX" appears on the display screen even after cleaning the collecting plates.

C.Cracking sounds still exist after cleaning the collecting plates.

D.The unit shuts down and restarts automatically.

Note: Please refer to the "Full cleaning cycle" section in the user manual for details.

Q9: Can I clean Airdog X5 by putting the whole unit in the dishwasher?

You should not put the whole Airdog X5 unit into the dishwasher! Only the collecting plates is OK to be washed by a full wash

cycle. Please make sure the collecting plates unit is fully dried before putting it back into your Airdog X5. There could be water

residue inside of the collecting plates even after the drying cycle sometimes, so make sure to take the time to fully dry them.

Q10: How could I conﬁrm that the collecting plates is fully dried?

Please put the collecting plates in a dry space for at least 24 hrs. You may put tissues or a paper towel under the collecting

plates to check if it is fully dried.

Q11: Why does Airdog App connection fail?

A.Airdog App does not support IPv6 network environment.

B.Make sure your Wi-Fi is in 2.4GHz.

C.The home Wi-Fi environment could be complicated. To verify if the smart control system is functional or not, you could use

the hotspot on another phone instead of the home Wi-Fi to make a connection. The hotspot could simplify connection

complexity and verify the hardware function.

D.We have ﬁnished the App and server migration. Please double check the label on the back of the unit, if it is a green matrix

code, you are good to download the "Airdog Pro"App and connect. If it is a blue matrix code, please check whether your ﬁrmware

is upgraded or not.

For more details, please visit the Ofﬁcial Website for the App Guide.