HighSecLabs RS20N-3 Gebruikershandleiding - Pagina 13

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SEC TIONS
Table of Contents
INfoRMaTIoN
Carry-In Coverage
The Customer will make the initial service request to the High Sec labs Customer
Service depending on the product covered. If High Sec labs determines that
a repair is required, the Customer must deliver the Product to a High Sec labs
authorized Service Provider, make arrangements and pay for the transport of
Product to Customer after its repair. a copy of the Customer's Warranty Certificate
must accompany the Product. all non-High Sec labs Product, accessories,
attachments, modifications and all programs, data, and storage media must
be removed from the Product prior to taking Product to the High Sec labs
authorized Service Provider. High Sec labs or High Sec labs authorized Service
Provider shall not be responsible for items that are not removed or that are
damaged before they are received by High Sec labs or the Service Provider.
Upgrade Commitment on behalf of Customer
In case High Sec labs discovers some failure in its Software (e.g. firmware,
operating System, Management Software, Plug-Ins or any other aspect of its
Software), the customer might be required to upgrade his software to a specific
software version within a reasonable period of time. after the specified time has
passed, High Sec labs will not be held obligated to support the product under
its Warranty or extended Warranty terms and conditions.
High Sec Labs Security Procedures
Reporting HSL Product Security Vulnerability
If you are aware of potential security vulnerability with any HSl product, we
encourage you to contact us
HSL RS20N-3 (MDR102) / RS40N-3 (MDR104) Secure 2/4-Port Multi-Domain Smart Card Reader User Manual
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after your communication is received, HSl personnel will contact you to follow
up. To ensure confidentiality, HSl encourages you to use our PGP encryption key.
Responsible Disclosure
Notifying a vendor prior to releasing information publicly about vulnerability
is standard practice in the security industry and is known as "responsible
disclosure." This advance notice allows vendors to research and fix vulnerabilities
before potential attackers are notified of their existence – keeping the product
install base secure. We appreciate your assistance in ensuring that HSl products
and services are secure.
Receiving a notification about Product Vulnerability / Solution
HSl security policy and internal system provides quick response in case that
product security vulnerability is found. once product vulnerability is found and
confirmed by HSl Qa, HSl provides an email to the following list of users based
on affected product:
1. all users who registered their product and provided a valid email address.
2. all users who registered for Premium product warranty coverage.
3. all users that reported same security vulnerability.
4. users that requested information about specific product vulnerability.
once a solution is found – HSl will send an email to the same distribution list
within 24 hours.
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