HIKVISION EZVIZ CS-CV248-A0-32WFR Faq - Pagina 2

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What are the differences among Smart Configuration, Sound Configuration, and AP

Configuration?

There are different methods of adding device for the first time. Setting up the device using the

smart configuration or sound configuration mode, the status indicator lights will alternate

between red/blue – indicating that the device is in configuration mode. Setting up the device

using the AP configuration, the status indicator lights will continuously flash blue. You will also

receive voice prompts in some models. Most new devices or devices with updated firmware

versions support AP configuration mode.

Alarm notification messages received, but no message notification sound, how can I resolve this?

Ensure that your mobile phone is not set to "Silent" mode.

For Android Devices

In the device management page of the EZVIZ app, ensure that the notification sound is turned

ON.

For iOS devices,

Go to the system settings page of the phone;

Scroll down to EZVIZ;

Turn on the notification sound from that page;

My mobile phone cannot play the live video, but other phones can play, how can this problem be

resolved?

1) Ensure that you are logged into the correct account.

2) Check the internet connection of your mobile phone (browse other websites to ensure good

internet connectivity), switch from Wi-Fi or 4GHz to rule out all Network problems, then refresh

the page to try again.

3) You can try to view the live video using the EZVIZ Studio. If the device cannot be viewed,

then try to restart the device.

4) If you get the prompt "maximum connection reached", please close the video feed on other

clients.