AVAYA
VOIP & AURA MESSAGING USER MANUAL
Call Transfer
While on an active call you will see two options in the display screen, Conf and Trans.
To transfer the call, you first press the soft key with the word Trans over it.
When you hear the dial tone, enter the extension number you wish to transfer the active call to.
Press the Trans soft key again to complete the call transfer.
Call Forward
To Set
Press the Fwd soft key located on the left-hand side of your display screen.
Dial 9 + the number to forward your calls to. (ex. 9 8085555555)
Press the Fwd soft key again to initiate calls being forwarded to the number you just entered.
You will know that the forward feature is activated because you will see an arrow next to it.
To View Forwarded Number
Press the Fwd soft key located on the left-hand side of your display screen.
Using the Navigation Keys, press the down arrow to view the telephone number you are
forwarding your calls to.
To end the viewing, you can press the OK soft key or press the Goodbye button.
To Cancel Forwarding
Press the Fwd soft key located on the left-hand side of your display screen.
Press the Cancel soft key to cancel call forwarding. A message will be displayed stating call
forward cancelled.
Call Park
To Park A Call
While on an active call you will see two options in the display screen, Conf and Trans.
To start the call park process, you first press the soft key with the word Trans over it.
You then dial *5 followed by the extension you wish to park your active call.
Press the Trans soft key again to park your active call.
To Retrieve the Parked Call
First go to the location of the VoIP Phone extension number which you parked your active call
against. Note: The parked call lasts 120 seconds. After 120 seconds, the call will ring again at
where it was first received.
From that VoIP Phone, pick up the handset or press the Handsfree button to get a dial tone.
Dial #5 followed by the extension number the active call was parked against.
You are now connected to the active call you parked.
University of Hawai'i – Leeward Community College
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