Operations
Making a call by using speed dial
Ensure you have speed dial numbers assigned to your
contacts.
Press and hold the dial pad key assigned to the
number you want to call.
Making an emergency call
Ensure that the Emerg soft key is assigned by your
administrator.
Do one of the following:
• On the Phone screen, press the Emerg soft key,
and again press Emerg when the phone prompts
you for confirmation.
• Dial the emergency number by using the dial pad.
Answering a call when on another call
You can receive a call on a secondary call appearance
only if the call appearance is free.
Press one of the following:
• The Answer soft key
• OK Button
The phone puts the first call on hold and moves to the
second call.
Adding a person to an active call
You can add participants to an active call to set up a
conference call.
Start a call.
1. During a call, on the Phone screen, press More >
Conference.
The phone puts the existing call on hold.
2. To make a call to a participant, do one of the following:
• Dial the phone extension by using the dial pad.
• Call the person from the Contacts list or the
Recents list.
3. When the third participant answers the call, press the
Join soft key.
4. To add another person, press Add and repeat Steps 2
and 3.
Related links
Making Conference Calls (video)
Contacts
Adding a contact from the Recents list
Use this procedure to add a number to your Contacts list
from your call history.
1. Press Recents.
2. Scroll to the required number and press +Contact.
3. In the First name and Last name fields, type the
relevant information.
The phone assigns the extension number to Last
name. You can remove the extension number from
this field and add other information.
4. Press Save.
Creating a local Сontacts group
1. Press Contacts.
2. (Optional) To navigate through Main menu, do the
following:
a. Scroll to Applications and press Select.
b. Scroll to Contacts and press Select.
3. Press Groups.
4. Press NewGroup.
5. In the Enter group name field, type your group name.
6. Press Save.
Advanced features
Call forwarding to your cell phone using
EC500
Use this procedure to forward calls from your Avaya
deskphone to your personal phone.
• Ensure that your administrator enables the feature.
• Ensure that the system administrator sets your
personal phone number as your destination number.
1. Press the Main menu and scroll to Features.
2. Press Select.
3. Scroll to EC500 and press Select.
Making a priority call
Use the Priority Calling feature to provide users with
a special internal call alert. The called party hears a
distinctive ringing when the calling party uses Priority
Calling.
The call rings even at an extension with Do not disturb
enabled.
Ensure that the administrator enabled the feature
invocation target selection.
1. Press the Main menu.
2. Scroll to Features and press Select.
3. Scroll down to Priority Call, press OK, or press the
corresponding line button.
You can see the Select a destination dialogue box.
4. Do one of the following to enter the number you want
to set as a priority:
• Press the Dial soft key to use the dialpad and
manually enter the number.
• Press Contacts, Recents or Phone button to
select the number from the list.
• Press the Browser soft key to select the destination
number from the browser application.
• Press the Autodial, Busy indicator or Team line
key to select the number as destination target.
The Priority feature is activated.
5. Press Enter or OK to activate the feature in case of
manual dialling.
6. (Optional) To cancel the priority call, press the
Cancel soft key.
Listening to your voicemail
Use this procedure to listen to your voicemail on your
phone.
• Ensure that the system administrator configures the
voicemail for your extension.
• Obtain the user ID and password of your voicemail
from your system administrator.
1. To log in to your voicemail, press the Message button.
2. Follow the voice prompts to playback your voice
messages.
Making a precedence call by using the Main
menu
1. Press Main Menu.
2. Scroll to Applications and press Select.
3. Select Call Priority.
4. On the Precedence Selection screen, select the
precedence level.
5. Dial the extension from one of the following:
• Contacts
• Recents
• The dial pad
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