®
PARTNER
Advanced Communications System Installation, Programming, and Use
Limited Warranty and Limitation of Liability
Avaya warrants to you, the customer, that your system will be in good working order on the date
Avaya or its authorized reseller delivers or installs the system, whichever is later ("Warranty Date").
If you notify Avaya or its authorized reseller within one year of the Warranty Date that your system
is not in good working order, Avaya will, without charge to you, repair or replace, at its option, the
system components that are not in good working order. Repair or replacement parts may be new
or refurbished and will be provided on an exchange basis. If Avaya determines that your system
cannot be repaired or replaced, Avaya will remove the system and, at your option, refund the
purchase price of your system or apply the purchase price toward the purchase of another Avaya
system.
If you purchased your system directly from Avaya, Avaya will perform warranty repair in
accordance with the terms and conditions of the specific type of Avaya maintenance coverage you
selected. A written explanation of Avaya's types of maintenance coverage may be obtained by
calling your Avaya Authorized Dealer. If you purchased your system from an Avaya authorized
reseller, contact your reseller for the details of the maintenance plan applicable to your system.
Unless otherwise expressly agreed to in a written agreement signed by Avaya, Avaya will not be
responsible under this limited warranty for damages resulting from:
Failure to follow Avaya's installation, operation, or maintenance instructions;
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Unauthorized system modification, movement, or alteration;
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Unauthorized use of common carrier communication services accessed through the system;
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Abuse, misuse, or negligent acts or omissions of the customer and persons under the
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customer's control; or
Acts of third parties and acts of God.
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Power surges, including power surges due to lightning.
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For warranted items that were not installed by Avaya (self-installed) and are not covered by a
Service Protection Plan, the means of warranty fulfillment on the product is to ship the
replacement item to you, or at Avaya's discretion, to dispatch a technician to repair or replace the
product.
Power surge protection will be provided with standard product warranty coverage and
post warranty products if the following requirements have been met:
The equipment was installed in compliance with the installation instructions
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contained in the PARTNER ACS Installation, Programming and Use document
(Document Number 518-456-803).
All installed electrical protection equipment must be installed in compliance with
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the National Electrical Code, any applicable local standards, and any Avaya
specified site requirements.
"Proper protection" installed at the time of the power surge or lightning strike. This
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"proper protection" must be at least equal to that available from Avaya
(see following).
A. Customer Support
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