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AVAYA 4610 & 4620 - Phone Handling Basics

Mute a Call

Step 1 – Press the Mute

Step 2 – To reinstate two-way conversation, press the Mute

Send All Calls to Voicemail or Extension Number

The Send Calls feature will temporarily redirect calls to your voicemail or a predefined extension number.

A call will be redirected after an abbreviated ring.

To Send All Calls:

Step 1 – Press the Send All Calls

softkey display will become shaded to indicate the function is active.

Step 2 – To cancel SendAllCalls, press the SendAllCalls

deactivate the function. The shaded softkey display will disappear, indicating the SendAllCalls

is cancelled.

Transfer a Call Directly into any Voicemail

Any call may be transferred into an AVAYA Messaging System voicemail box.

Step 1 – While on an active call, press the Transfer

Step 2 – Press the Voicemail [SD83665]

Step 3 – Dial [*] [#] [#] and enter the extension of voicemail box (8-XXXX).

Step 4 – Hang up immediately.

Park a Call

The Call Park feature allows you to place a call on an extended hold to be retrieved from any ePhone

system phone. This is useful if you prefer to retrieve the phone call in a private room.

To Park a Call:

Step 1 – While on an active call, press the Transfer

Step 2 – Dial the Park Code *79. You will hear a 3 beep confirmation tone.

Step 3 – Hang up the call.

To Retrieve a Parked Call:

Step 4 – Dial the Park Retrieve Code *34.

Step 5 – Dial the extension number from which you parked the call. You will hear a 3 beep

confirmation tone.

Step 6 – Begin to talk.

VCUnet - VCU Technology Services

www.ephones.vcu.edu

button to mute the active call.

softkey to active the function. The SendAllCalls

softkey and wait for a prompt.

button again.

softkey once to

button.

button. You will hear a dial tone.

Problem Calls: 828-2227

Updated: 9/26/07