Avaya 9500 Snelle referentie - Pagina 2

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Avaya 9500 Snelle referentie
Holding a Call
1. To hold your current call, press Hold or it's call
appearance button.
2. The held call is shown by its call appearance button
fast-flashing green.
3. While held, the caller hears music on hold or a double
tone every few seconds.
Muting a Call
Muting a call stops the caller from hearing you though you
can still hear them.
1. To mute, press
Mute. The button is lit.
2. To switch mute off, press
Mute again.
Ending a Call
1. To end the currently connected call:
•
Speaker: If lit, press it.
•
Headset: If lit, press it.
• Handset: Replacing the handset.
2. To end any call: Use the cursors to highlight the call.
Press Drop.
Starting a Conference
If you have a connected call and held calls, pressing Conf
conferences those calls.
Otherwise, to start a conference or to add another party to
a conference:
1. Press Conf. Your current call is put on hold.
2. Dial the party that you want to add to the conference.
3. If they want to join, press Conf again.
4. If they do not want to join or do not answer, press
Drop. Then press the appearance key of the held call.
Dropping/Muting Other Parties
1. While in a conference, press Details.
2. Scroll through the list of conference parties:
• To drop a caller, highlight them and press Drop.
• To mute a caller, highlight them and press Mute.
Transferring Calls
1. Press Transfer. The current call is put on hold.
2. Dial the number for the transfer.
• If the destination does not answer or want to accept
the call, press Cancel.
• Otherwise, press Complete.
Transferring Calls to Voicemail
You can use the
Messages key to transfer a call to
another user or group's voicemail mailbox.
1. With a call connected, press
continue talking.
2. Dial the extension number and press Select.
Adding/Editing a Contact
1. Press the
History key. Use the left/right cursor to
select Personal.
2. To add a contact, press New. To edit a contact,
highlight it and press Edit.
a. Use the up/down cursor to switch between name/
number entry.
b. When set as required, press Save.
Adding a Contact from Your Call Log
You can add a name and number shown in your call
history to your personal contacts.
1. Press the
Call Log button. Use the left/right cursor
to select the calls shown: All, Outgoing, Incoming or
Missed.
2. Use the up/down cursor to scroll through the calls.
3. Press More and then press +Contact.
a. Use the up/down cursor to switch between name/
number entry.
b. When set as required, press Save.
Checking Your Messages
1. Press the
Messages button. Enter your voicemail
password if requested and press Done.
2. The numbers next to Listen are the number of new,
old and saved messages.
3. Highlight Listen and press Select.
4. Use the up/down cursor to highlight the messages
(New, Old or Saved) you want and press Select.
5. The details of the first message are displayed:
• Use the up/down cursor to scroll through the
messages.
• Use the soft keys to control the message playback.
• Messages are automatically deleted a set time after
being played.
Voicemail On/Off
You can control whether voicemail is used for your
unanswered calls. This does not switch off your mailbox –
you can still play existing messages and use other
functions.
Messages. You can
1. Press the
password if requested and press Done.
2. Use the up/down cursor to highlight Voicemail.
3. Press Change to select On or Off.
4. Press Save to save the change.
Messages button. Enter your voicemail
2