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Troubleshooting

Use this section to resolve problems you may encounter when using your Brother machine.

Even if there seems to be a problem with your machine, you can correct most problems yourself.

First, check the following:

• The machine's power cord is connected correctly and the machine's power is on.

• All of the machine's orange protective parts have been removed.

• (For network models) The access point (for wireless network), router, or hub is turned on and

its link indicator is blinking.

• Paper is inserted correctly in the paper tray.

• The interface cables are securely connected to the machine and the computer.

• Check the machine's status on your machine or in Brother Status Monitor on your computer.

Find the Error

Using the Status Monitor

• Double-click the

• (Windows) If you select the Load Status

Monitor on Startup check box, the Status

Monitor will launch automatically each time

you start your computer.

icon in the task tray.

Find the Solution

• A green icon indicates the normal stand-by

condition.

• A yellow icon indicates a warning.

• A red icon indicates an error has occurred.

• A grey icon indicates the machine is

offline.

• Click the Troubleshooting button to

access Brother's troubleshooting website.