For Wireless Network Users
Troubleshooting
IMPORTANT
Please do not contact Brother Customer Service for assistance without the wireless security
information. We cannot assist you in locating your network security settings.
How can I find the wireless settings SSID and Network Key
1) You should see the documentation provided with your WLAN access point/router.
2) The initial network name could be the manufacturer's name or the model name.
3) If you do not know the security information, please consult the router manufacturer, your system
administrator or internet provider.
* The Network Key may also be described as the Password, Security Key or Encryption Key.
WLAN report
Press Go five times within four seconds. The machine prints the WLAN report.
If the WLAN report that printed shows that the connection failed, check the error code on the printed report and
refer to the following instructions.
Error code
The wireless setting is not activated, turn the wireless setting to ON.
- If a LAN cable is connected to your machine, disconnect it and turn the wireless setting of
TS-01
The WLAN access point/router cannot be detected.
1. Check the following 4 points.
TS-02
2. If you manually entered the SSID and security information (SSID/authentication
28
your machine to ON.
Hold down Go for 10 seconds. Release Go when the machine prints a Network
Configuration page that indicates the current network settings.
- Make sure that the WLAN access point/router is powered on.
- Move your machine to an obstruction-free area, or closer to the WLAN access
point/router.
- Temporarily place your machine within about one meter (3.3 feet) from the WLAN
access point when you are configuring the wireless settings.
- If your WLAN access point/router is using MAC address filtering, confirm the MAC
address of the Brother machine is allowed in the filter.
method/encryption method/Network Key) the information may be incorrect.
Reconfirm the SSID and security information and reenter the correct information as
necessary.
See How can I find the wireless settings SSID and Network Key on page 28 to confirm.
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