Chapter 6
Troubleshooting
6.1
Check List
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When I/O Access is Slow
Check the points that are shown below. When the cause is not identified, contact your maintenance engi-
neer.
Click the icon of each part on the [Storage] screen of [Component] of ETERNUS Web GUI to check if an ab-
•
normality is detected in ETERNUS DX parts.
If an abnormality is detected, contact your maintenance engineer.
•
Check the path status.
If the ETERNUS Multipath Driver is used, start ETERNUS Multipath Manager.
-
If an abnormality is detected in a path, refer to the ETERNUS Multipath Driver manuals and follow the
direction given in the manuals.
If the ETERNUS Multipath Driver is not used, check the path status by using the path management tool
-
that each software provides and handle any problems as required.
Check the loading of the ETERNUS DX. If the load is out of balance because of operation content changing
•
or for other reasons, review the configuration and settings.
Check the transfer speed of the FC port.
•
If the transfer speed for the ETERNUS DX is different from the server or the FC switch, set the same transfer
speed as the server or FC switch.
Check the number of command queues in the server.
•
When there are no problems in the process capacity of the server, adjust the number of command queues
so that the I/Os are issued for the appropriate number.
For details on the number of command queues, refer to "Configuration Guide -Server Connection-".
Check the message log of the OS on the server that is connected and then take the appropriate actions.
•
Check the status of the RAID group.
•
When rebuild/copyback or redundant copy is being performed in a RAID group with a "High" rebuild priori-
ty, the performance may be reduced until the operation is complete.
Check the cache parameter settings of the volumes.
•
The performance may be reduced when multiple sequential read accesses simultaneously occur for vol-
umes that do not have the Force Prefetch mode enabled. Enable the Force Prefetch mode and specify the
appropriate value for the Prefetch Limit.
This may be caused by accesses that are used for video distribution businesses.
■
When the Server Does not Recognize the Volumes
Check the points that are shown below. If the problem cannot be resolved, leave the ETERNUS DX alone and
contact your maintenance engineer.
•
Check the status of the ETERNUS DX and other devices such as network devices connecting the server and
the ETERNUS DX, and ensure that there are no problems with the power supply.
•
Check if an error occurs in a path by using a path management tool such as ETERNUS Multipath Manager.
Refer to the relevant manuals and take the required actions.
44
FUJITSU Storage ETERNUS DX200F All Flash Array Operation Guide (Basic)
Copyright 2014 FUJITSU LIMITED
P3AM-8472-01ENZ0
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